Refunds within 6 months

arcon5

angelikjan wrote: »

The Vax is under six months old, which as far as I can see from what I've read gives me the option to request a refund. It's very hard to vacuum when the hose has completely detatched itself from the machine, all the dust goes back on the floor, it very frustrating.

I too have a lovely rescued pooch who loves to shed his hair EVERYWHERE.

Thx for your replies.

You can reject goods for a refund within 'reasonable' time. After this has passed you are deamed to have accepted the goods and entitled to a remedy. A remedy is a refund, repair or replacement -- you can request which you like, however the retailer can reject that and basically choose a cheaper option.

That's the law. The 6 month rule is merely who is responsible to prove the fault was or wasn't inherent. After 6 months the retailer can insist you prove the fault is inherent, before that it's the retailers responsibility to prove the fault was not inherent.
Whatever you have read is either incorrect or you are mis-interpreting it op.

wealdroam

angelikjan wrote: »

The Vax is under six months old, which as far as I can see from what I've read gives me the option to request a refund.

Yes, you certainly have the option to request a refund.
The retailer can also refuse one.

So the hose is broken.
Will the retailer supply a replacement hose?

Did you read that article I linked to earlier?

If you did you would've seen that within six months from sale a fault can be assumed to be inherent and it is for the retailer to prove otherwise.

If the fault is inherent, you are entitled to a remedy.
That remedy could be either a repair, replacement or refund.
Any refund could be reduced to take account of the use you have had.

You can choose the remedy, but the retailer can refuse your choice if it is disproportionately costly.
So, effectively the retailer chooses the remedy.

Whatever remedy is decided upon, it must not cause you significant inconvenience.

Hope this helps.

arcon5

shaun_from_Africa wrote: »

The only part of the SOGA that refers to a 6 month period is the bit that states this is the time limit before which a fault is assumed to be due to a manufacturing defect and it is up to the retailer to prove otherwise.

There is nothing to state that you are legally entitled to a refund in this 6 month time.
Legally you can only insist on a full refund if you reject the goods within a "reasonable time". This isn't defined, but it is to allow you to get the goods home, unpacked, checked and tested to make sure that they are all correct and working at the time of purchase.

Darn, you got there first

Also to add, you can also reject goods in favour of a (partial)refund if the retailer fails to offer a remedy within 'reasonable' time. Which most would consider 30 days reasonable, obviously depending on the type of product.