I'm APPALLED with Dixons customer service

TractorGirl327

blackste wrote:

had a bad experience buying a samsung tv from dixons myself. i ordered mine just after xmas, and used the 12months buy now pay later. was accepted for credit on 2nd of january. called to find out when i would be getting my tv, and was told finance was not in place yet. called h.f.c. bank, who do dixons finance, and was told that my application was not an account yet. call back in a few days. did ever 3 days, until14th of jan, and the emailed dixons c.s telling them if they did not sort my t.v. by wed 18th, i was cancelling my order, and would take my debt elsewhere. got no reply, so phoned on the wednesday. was told there was still no word on the finance. called hfc and was told my application was still not an account. asked how long, and they told me it COULD be early feb, but not definate. rang dixons and cancelled my tv, they never sounded in the least bothered. ordered a new t.v. from AJ electronics the same model was £30 cheaper now. this was at 12.30 pm. took my son to baby gym the next morning, and was rudely disturbed by a phone call from city link, outside my house at 10am with my new t.v. couldnt believe it. top service.
will never use dixons again. very poor company.

I was looking at AJ Electrics yesterday, they have the TV we want there, and the reviews seem pretty good. Might order from them once dixons have refunded our money!

peterg1965

The Samsung LE26R74 is a fantastic LCD telly. I ordered mine from BE direct, via TopashBack and paid £530, and also got back about £13 in cashback. The service was great and they are well reommended. The TV is now less than £500 so much much cheaper than the high street.

TractorGirl327

peterg1965 wrote:

The Samsung LE26R74 is a fantastic LCD telly. I ordered mine from BE direct, via TopashBack and paid £530, and also got back about £13 in cashback. The service was great and they are well reommended. The TV is now less than £500 so much much cheaper than the high street.

I agree, it's a fab TV, once you can get a picture!! Apart from that we are delighted with it and will definitely be ordering another one.

I got it for £469 from Dixons via Google, and used a £15 discount code as well so got it for £454 and got cashback via GreasyPalm as well so we're looking to pay about the same for the replacement. It's currently £466 at both AJ Electrics and Tribal UK. Amazing, when we first looked at this TV just after Xmas it was £579 everywhere - and we found a review from someone who had paid £699.99 for it and was delighted!! Amazing how electric stuff comes down in price so quickly!

Astaroth

http://www.pricerunner.co.uk/sound-and-vision/vision/tv/586528/prices?q=le26r74

Above are a few retailers that have the item for a little more than the dixons price... have used 24/7 electrical before without problems

Personally will never touch dixons unless it is an emergency for something to buy instore

Froglet

I have nothing but praise for Dixons.Sorry!! Before Xmas we got a very good bargain Mobile phone ,much cheaper than any other site,with free delivery.Came quickly and hubby is delighted with it.

Recently my mum needed a new washing machine.She chose one from the Argos site,but as she needed installation and her old one taking away,it was a nightmare trying to work out how we could arrange this.Gave up in the end.Then we tried Currys and all the reasonably priced ones were sold out.

Finally tried Dixons.Their site is easy to use and their prices the best of all,with a code for free delivery. They contacted my mum the night before and on the day,to say when they were arriving.and the chaps who installed it were friendly and polite.Being a pensioner she often worries she wil be taken advantage of.But they could not have been nicer and more efficient.

I suppose it is a matter of luck as to what you buy,and who you get delivering it.No one firm can be that bad all the time,or that good,or there would be no choice!!

Plasticman

Bought mine from "Beyond Televsion". Excellent service, next day delivery and much cheaper than the same TV in Dixons.

blackste

peterg1965 wrote:

The Samsung LE26R74 is a fantastic LCD telly. I ordered mine from BE direct, via TopashBack and paid £530, and also got back about £13 in cashback. The service was great and they are well reommended. The TV is now less than £500 so much much cheaper than the high street.

i spoke to BE first, and they quoted a few quid cheaper, but wanted £65 delivery, which was crazy when aj were doing it free. i got the samsung le40n73bdx, and am really impressed. sound is not great, but i use a prologic home cine system so thats not an issue. they picture is very good, and copes with football pitches no problem, which is always a good test for nontechies like me. menus are easy to use, and nothing feels cheap. nice looking tv as well. recommoended

stugib

Froglet wrote:

I have nothing but praise for Dixons...I suppose it is a matter of luck as to what you buy,and who you get delivering it.

True, but you only find out how good a company is when things go wrong. Delivering orders is (or should be!) straightforward.