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BT Cessation charge Broadband

lisabananas
Posts: 1 Newbie
in Phones & TV
I've cancelled my BT Broadband just before Xmas as prices were going up and I can access the internet via a wireless card.
They will be charging me £30 cessation charge to cut off the Broadband. This seems a lot of money. What am I paying for?
Hope someone can help, thanks Lisa
They will be charging me £30 cessation charge to cut off the Broadband. This seems a lot of money. What am I paying for?
Hope someone can help, thanks Lisa
0
Comments
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Your paying to have your broadband disconnected.
For someone to reconfigure your line at your exchange.0 -
To be more precise, BT Wholesale are charging BT Openreach to cease your broadband. BT Openreach are then passing the cost on to you. All ISPs have to pay this charge to BT Wholesale (if using their product). Most pass it on to the customer.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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To be more precise, BT Wholesale are charging BT Openreach to cease your broadband. BT Openreach are then passing the cost on to you. All ISPs have to pay this charge to BT Wholesale (if using their product). Most pass it on to the customer.
Almost correct.....Openreach are responsible for the work in the exchange -they charge BT Wholesale ,who pass the charges onto whoever is responsible for the retail operation ie your ISP in this case BT Retail:)0 -
It's not payable if you migrate your broadband by means of a MAC.No free lunch, and no free laptop0
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lisabananas wrote: »I've cancelled my BT Broadband just before Xmas as prices were going up and I can access the internet via a wireless card.
They will be charging me £30 cessation charge to cut off the Broadband. This seems a lot of money. What am I paying for?
Hope someone can help, thanks Lisa
The rip off is not the fee - that can be explained away.
The rip off is the failure of BT and others to inform users of it.
I was told today by BT that OFcom say they do not need to explain the fee in their marketing or on the phone if you order their service because it is in the terms and conditions.
Now if anyone is determined enough to find a £30 fee in the T&C it would be me - so I checked the T&C. Yes it is there - on page 40.
This is ridiculous.
And because all the service providers are hiding it they can claim that none are worse than anyother - EXCEPT it is OFCOM who is the guilty party here. To allow ALL the operators to hide a £30 charge is scandalous.
Imagine if your bank charged you £30 to close down your account but didn't need to tell you?0 -
This has been recharged by all ISP's for many years now, hardly a big secret. As you said yourself, it's in the T&C's. But if you don't read them, what difference would it make it were on page 1?No free lunch, and no free laptop0
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The rip off is not the fee - that can be explained away.
The rip off is the failure of BT and others to inform users of it.
I was told today by BT that OFcom say they do not need to explain the fee in their marketing or on the phone if you order their service because it is in the terms and conditions.
Now if anyone is determined enough to find a £30 fee in the T&C it would be me - so I checked the T&C. Yes it is there - on page 40.
This is ridiculous.
And because all the service providers are hiding it they can claim that none are worse than anyother - EXCEPT it is OFCOM who is the guilty party here. To allow ALL the operators to hide a £30 charge is scandalous.
Imagine if your bank charged you £30 to close down your account but didn't need to tell you?
If you sign up on the internet you tick a box that says you accept the T&C's of the service before confirmation and when you do it on the phone they ask if you accept the T&C's.
It's buyer beware. If you accept the T&C's without reading them and don't ask if there are any cancelation charges then you only have yourself to blame i'm afraid.
As mentioned
When the broadband needs to be stopped, an engineer needs to go down to the telephone exchange to physically disconnect the broadband equipment from the telephone line. The engineer is employed by BT Openreach who work independent from ISP's and they charge all ISP's for any work they carry out that's not their own responsibility.
Then it's up to the ISP if they want to charge their customers for that, or absorb it.All your base are belong to us.0 -
BT have always advised there is a cessation charge - it has never been concealed, and you either factor it into the cost of doing business, or go with a competitor who doesn't (VM Cable).0
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