DISGUSTING treatment from EON regarding my lost gas card for prepayment meter!

GuessWhoDIB

phone them up and demand a call out they have four hours to respond they open till 8

stephga23

GuessWhoDIB wrote: »

phone them up and demand a call out they have four hours to respond they open till 8

Again, that is not true!! You can't demand a call out, the OP lost her card that is NOT grounds for a call out.

Also, they will only call out if there is vulnerability in the property ( child under 5 (I think) person pensionable age or someone heat dependant) again this is only if there is availability for a call out.

EON and any other supplier do not have to call out if you have lost your card or as they would call it self disconnection whereas if it was a meter fault they have to call out to rectify the issue.

OP have you any update on your situation? If they have sent a card first class it normally arrives within a couple of days, could you try asking them to send it recorded? What about calling again and trying the shop scenario but only when they confirm the shop a) have cards in stock and b) are aware of how to programme the card. If you try this you may be able to contact the shop yourself before trailing along.

GuessWhoDIB

Tell Them Ya Meter Says Call help, And your card will not work , then theyll send some one out and stick ya a fivr on,, If the customer has no card regardless whos fault it is eon can still put gas on and will add the debt on to the card

seafarers_wife

If your do that, then the engineer may refuse to do anything as its not the job he was booked out for. As has been said before loosing your gas card is not an emergency so there is no need to lie, yes it's unfortunate that the OP is without gas, but technically gas is classed as a luxury as there are other ways of heating a home without gas.

If I were the OP, I would be going down the route of noting down the time, name and gist of the conversation with that person especially as she has been given the run around and would be raising it with the complaints team, and would insist on a full written explanation as to what went wrong and what they will do in the future to correct it. I would also be arguing with the complaints team that you need an engineer out to add more credit to the meter especially as you've done what was asked of yourself by going to get a replacement card.

OP, just a thought but have you tried to see if you can get an npower gas card? I know that npower advise if a customer can't get an npower branded card to get an eon one instead. Card needs to be registered in meter before putting any credit on it and then once registered topping the meter up. Ive no idea if it will work, but it's worth a try.

GuessWhoDIB

no fitter would leave anyone without gas , exactly the same if they have no electric

mattcanary

What a nonsense. It is irrelevant whether OP lost her card or the meter is faulty. At the end of the day, she is without gas and has a 3 year old child (+ another child with severe asthma).

I would get back on to the phone and demand to speak to a manager now.

I had to do this when I moved in to my current flat in the winter of 2010. That was with NPower -who are a joke of a company, in my experience. They did not keep to an all-day appointment to reset the gas prepayment meter. (8am-8pm appointment). Furhermore, they gave me a number to take to a local shop to quote so I could get a key for my electric prepayment meter. They quoted me the wrong number! And the shop they told me to go to had no keys! What a shambles!

I had to demand to speak to a manager and demand a 4 hour appointment slot under NPower's express service (using Accuread contractors). I had to get seriously angry and forceful before they would put me through to a manager who dealt with my request. I did avoid swearing though!

Well, as you can imagine I got the prepayment meters removed pronto after this rigmarole. I suggest you do the same. OP. Eon are probably the worst company out there with regards to being prepared to remove prepayment meters. Youy may find you need to change suppliers to get it removed (as long as you have a half-decemt credit history). BGas seem to be the most amenable supplier with regards to removing prepayment meters at the moment.

C_Mababejive

GuessWhoDIB wrote: »

no fitter would leave anyone without gas , exactly the same if they have no electric

What fitter...?

googler..

Just move from EON.
I have I woudn't recommend them to anyone.

Their customer service staff are untrained and don't give a dam.

Good luck x

chanz4

National grid, scotia networks, northern gas have the final say about windons, eons engineers cant use the engineer cards. OP is at fault about the card, £30 is about right to which really they didnt have to. Mattcanary, appointments are not guranateed with any supplier as emergencys are priority over windons

prowla

At least the weather is (relatively) mild.