Boiler broken down and noone helping.

tee_pee_2

I am at my wits end and need advice. My boiler which is still under guarantee stopped working last night, whilst I was away at my sisters. My husband who is useless keeps ringing up and moaning at me, me and daughter aged 2 are coming home tomorrow to a freezing house and no one is interested.

OH phoned the co and they can't send anyone out till wednesday.

Rang home assistance on our home insurance and they said 9 hrs ago, someone is on his way will be there in 20mins. OH has rang 9 times and is getting no where.

Don't know who else to ring or what to say to above co to get them to hurry up. Both know we have a young child who is already full of a cold but this hasn't altered matters


Please advise

SuperNashwan

At one house I lived in the landlord refused to repair a dangerous boiler so we had to get by with electric heaters. They're only about £10 from B&Q and can heat a large room perfectly well. You can keep the packaging and return it when your boiler is sorted, B&Q are normally pretty lenient with returns in my experience.

medwaybantam

You say the boiler is under guarantee...is this a manufacturers warranty from new or an after market guarantee provided by an insurance company?

tee_pee_2

medwaybantam wrote:

You say the boiler is under guarantee...is this a manufacturers warranty from new or an after market guarantee provided by an insurance company?

Brand new but they refused to come out -too busy until 5 dys later.

Fianlly got it sorted through insurance. Forgot we had home assistance. But even they messed us about