Zavvi Returns - Advice Please

ItsaBonus

Hi,

I bought a Bush DAB/Ipod dock from Zavvi in March last year, just recently it stopped charging my iphone (which will charge from cable) I contacted Zavvi who advised that they only provide a 6 month guarantee and I should contact manufacturer.

Any advice on this situation, should I pursue Zavvi or am I going to have to contact Bush, incidentally anyone have contact details for their Customer Service Dept?

cheers

mightyroyals

You would need to contact bush.just google there name and get the details from there website

ItsaBonus

That's easier said than done!

Gordon_Hose

mightyroyals wrote: »

You would need to contact bush.just google there name and get the details from there website

You've clearly never tried to Google Bush Electronics UK or Alba (their parent company), have you??

Gordon_Hose

Ok, doing a bit of digging around I have found this Wiki: http://en.wikipedia.org/wiki/Alba_%28brand%29 which says they are now part of http://www.homeretailgroup.com/

ItsaBonus

Thanks....it's a tangled web!

Got as far as Harvard International myself, but nothing re the Bush brand or Customer Service.

Will try Argos...see what I get from them. Watch this space!

Gordon_Hose

Bush the brand is owned by Alba. Alba is owned by Home Retail Group. So I'd start with them and work from there.

ItsaBonus

Unfortunately Home Retail Group only provide and address and phone number for contacts and I have no access to phone in work. There are Customer Service email contacts for Argos and Homebase so I've tried Argos, hopefully they will be able to point me in the right direction.

Thanks for the help! Sometimes you have to work a bit harder than just googling!

Gordon_Hose

Good luck

wealdroam

ItsaBonus wrote: »

Hi,

I bought a Bush DAB/Ipod dock from Zavvi in March last year, just recently it stopped charging my iphone (which will charge from cable) I contacted Zavvi who advised that they only provide a 6 month guarantee and I should contact manufacturer.

Any advice on this situation, should I pursue Zavvi or am I going to have to contact Bush, incidentally anyone have contact details for their Customer Service Dept?

cheers

Zavvi are wrong to suggest that they have no responsibility after six months.
They may only offer a six month guarantee, but a guarantee is in addition to your statutory rights.

Under the Sale of Goods Act, the retailer needs to provide a remedy if the fault can be shown to have been present at the time of sale... an inherent fault.
They have this responsibility up until six years after the sale.
Unfortunately after six months it is for the consumer to prove that the fault is inherent.
You may need an independent engineer's report that shows this.

Have a look at MSE's Consumer Rights article for further details.