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hi, a colleague of mine has brought some goods from the above company, unfortunatly they are faulty, he has emailed them numerous times but no reponse. I have searched hard to find a phone number but to no avail, i believe they are using a drop box address,

Does anyone have a contact number for them? if not he is going to open a dispute with ebay/paypal but worth trying easy option first.

They are based in stoke on trent if that helps

cheers

james

Comments

  • vikingaero
    vikingaero Posts: 10,920 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Looking at their website it's not a company I would have used. Reasons:

    (1) Simplistic off the shelf website
    (2) Hides behind a PO Box - no geographical address
    (3) No UK landline number
    (4) Contact is via a contact form only

    I would go for an eBay/Paypal dispute.
    The man without a signature.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Echo the above.

    Also ebay may give your colleague a phone number if they have bought from them via ebay.
  • thanks for your replys, i was very dubious of company with PO box address and looking at street view it shows a post office, i will have a chat with colleague and get him to open a paypal/ebay dispute, thanks for your efforts people:-)
    james
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I think the postcode associated with PO Boxes is usually that of a Royal Mail/Post Office facility.
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