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A vent and a little bit of praise for Currys
scottishblondie
Posts: 2,495 Forumite
After Christmas I decided to sell on my old fat PS3 and treat myself to a nice new 320GB slim one, as I had found it for a good price at Currys. I reserved one for store collection, but a series of botches and an online order later I was eventually told that my order had been cancelled. Grr!
In the meantime, the price had shot up from £189 to £249, so their suggestion of simply reordering didn't exactly agree with me! After a lot of arguing they agreed to give me a £25 voucher towards the difference as a goodwill gesture, and I decided to buy the cheaper 160GB PS3 at £199.
When I went to pick it there was a big sign in store advertising it at £179, but at the checkout they asked for the £199 it was listed at online. Apparently they'd forgotten to take it down when the deal expired, but they decided to honour it anyway. In the end I managed to get my new PS3 for £154 :beer:
So this is my vent at Currys online for being totally useless and messing up my order in the first place, a little bit of praise for the telephone CS guy that (eventually) gave me the voucher, and quite a lot of praise for the instore staff that were very helpful and didn't even argue about selling it to me for the (incorrect) price they had on the shelf.
In the meantime, the price had shot up from £189 to £249, so their suggestion of simply reordering didn't exactly agree with me! After a lot of arguing they agreed to give me a £25 voucher towards the difference as a goodwill gesture, and I decided to buy the cheaper 160GB PS3 at £199.
When I went to pick it there was a big sign in store advertising it at £179, but at the checkout they asked for the £199 it was listed at online. Apparently they'd forgotten to take it down when the deal expired, but they decided to honour it anyway. In the end I managed to get my new PS3 for £154 :beer:
So this is my vent at Currys online for being totally useless and messing up my order in the first place, a little bit of praise for the telephone CS guy that (eventually) gave me the voucher, and quite a lot of praise for the instore staff that were very helpful and didn't even argue about selling it to me for the (incorrect) price they had on the shelf.
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