PS3 sold on eBay- buyer wants refund. Advice please.

ECS213

Hi,

Completely new to this forum so hopefully this is in the correct area, but apologies if not.

I sold a PS3 that was working but on the blink on eBay last week for £85.

I stated this clearly in the listing and also that no returns accepted due to the condition. I thought it would also be reflected in the price. The buyer signed for it and has already left positive feedback saying they're happy with it.

However they are now saying the system has stopped working and have asked for a return/refund.

Although I've been on eBay a while I've not experienced a transaction like this previously, so not sure at all where I stand regarding eBay/Paypal policy, or for that matter distance selling etc.


Any clear advice appreciated. Thanks

George_Michael

Even though you are not registered as a business seller, some of the items that you've recently sold show that this isn't the case.
(multiple lots of the same item, made with the intention of selling for a profit).

As such, you have no option but to offer a refund, especially as the returns option on the listing states "returns accepted" and it was sold on a BIN listing.

soolin

ECS213 wrote: »

Hi,

Completely new to this forum so hopefully this is in the correct area, but apologies if not.

I sold a PS3 that was working but on the blink on eBay last week for £85.

I stated this clearly in the listing and also that no returns accepted due to the condition. I thought it would also be reflected in the price. The buyer signed for it and has already left positive feedback saying they're happy with it.

However they are now saying the system has stopped working and have asked for a return/refund.

Although I've been on eBay a while I've not experienced a transaction like this previously, so not sure at all where I stand regarding eBay/Paypal policy, or for that matter distance selling etc.

The listing is here if it helps:
edited at request of OP

Any clear advice appreciated. Thanks

I agree with George Michael, your account shows a number of items that are prohibited on ebay- and you are not registered as a business so you really need to stay below the radar. Item was not working as per the listing, so ask buyer to return it for a full refund. If you force bueyr to go to a dispute they will still get their refund, but ebay may well suspend your account.


Then sort out your business registration and read what you can and can't sell- now it is on an open forum like MSE you are likely to be reported by any casual browser.

ECS213

Ok, I wasn't aware of the issues you've raised regarding listings and will offer the refund as suggested.

Thanks

bod1467

And editing your post to remove the link was pointless, since your OP had already been quoted.

(Although you may have been editing at the same time as it was quoted).

pinkshoes

Just ask the buyer to return it for a full refund - you sold it as still sort of working and it isn't.

Hintza

You did note the serial number I hope? If not at least email buyer telling them that when they send it back you will check serial number to confirm that it is the same item

bod1467

Good point!

Gordon_Hose

Hintza wrote: »

You did note the derial number I hope? If not at least email buyer telling them that when they send it back you will check serial number to confirm that it is the same item

That's a classic scam. Seen people hammered by that a few times with Xbox's.

Hintza

Gordon_Hose wrote: »

That's a classic scam. Seen people hammered by that a few times with Xbox's.

Someone tried with a camera with me once. Even had the cheek to ask for it back, was given short shift on that.