Virgin Blunder

afur

Over the last couple of days Virgin have introdued their new services. I have discovered a few errors in their pricing policies for installation.

It claims that for new customers installation costs £25 but existing customers pay £75 if they do not wish to keep their original box for an extra £5 per month. I have highlighted this to them tonight and they have agreed to reduce my installation fee... however i have just read the terms and conditions of the V+ service and it states that installation for new customers is free. I have now sent them an email demanding they install my service for free. I am awaiting a response, but in the meantime i think that anyone interested in this service should follow my lead and contest the installation charges.

:mad:

afur

i have been in touch with virgin again and have been given a full refund on installation charges as their terms and conditions for V+ states that new customers do not pay for installation. they basically looked at the same web page as i was viewing and had no choice but to agree that i was correct. £75 saving for me. be quick if you want this service as i am sure they will amend their website very soon.

:j

changkra

What kind of box is this for? could you post a link please and give a little more information, is this a standard box or the one that records? More info would be great

afur

This is for the V+ box, basically an improved version of Sky+, improvement being it has three tuners, so it can record 2 channels while watching a third


https://www.virginmedia.com

trisontana

They are also giving out some duff information on here :-

http://allyours.virginmedia.com/html/dtv/goingdigital.html

In answer to the question "Can I get a personal video recorder?" they answer NO for Freeview. This is false. Several manufacturers make Freeview PVRs, including Topfield and Humax. This may be a genuine mistake and I hope they correct it.

On a similar note, there are reports of Sky sales personnel (the sort that set up a pitch in a town centre) telling people that when the analogue TV service is closed down the only way you will be able to receive digital TV is via Sky.