Scottish Power DD gone up by £13pm, what to do?

ironlady2022

Hi

Have been with Scottish Power for dual fuel for 18 months, been very happy and even though energy costs have gone up, our DD has remained the same til now. Our DD has gone up £13pm. Just wanting to know, do they need to inform you if the DD is going up?

Also have not been keeping up with the latest news, is it better to switch and fix or switch to a variable or to stay with Scottish Power and negotiate a cheaper DD (if at all possible).

Thank you in advance.

jalexa

mayling03 wrote: »

Our DD has gone up £13pm. Just wanting to know, do they need to inform you if the DD is going up?

Are you sayiing you noticed from your bank statement your DD has increased but you did not notice or recall being informed by Scottish Power?

DD rules require that you are given notice of an increase. That will either be a seperate communication or may be contained in your most recent bill.

spiro

jalexa wrote: »

DD rules require that you are given notice of an increase. That will either be a seperate communication or may be contained in your most recent bill.

Our it could be an email if you manage your account online.

t0rt0ise

Use a comparison site, I use uSwitch, to see whether you should stay or go.

Scottish_Power

Hi mayling03,

If we have increased your Direct Debit your should have been contacted prior to this happening. Also if you dispute the increase we can look at this for you. If you e-mail me your details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I can review this for you and confirm if you were notified (if so when) and also check the increase is accurate.

Kind regards

Graeme @ ScottishPower

ironlady2022

Hi Graeme,

Thank you for your email. I have sorted it out now!