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BA Cancelled our Booking - HELP !
tracy12050
Posts: 8 Forumite
Hi
I booked 5 flights through Travelbag to Tenerife with GB Airways (part of BA). We booked in at East Midlands Airport (3rd Nov) and were sat in the departure lounge when we were called back to the check in desk. To keep a very long story short, the check in desk informed us that our travel agent (Travelbag) had failed to confirm our booking with BA, therefore, BA cancelled our booking and the flight was full so we couldn't travel. I had paid £770 2 months prior and had recieved no credit. After numerous calls at my expense Travelbag offered us a flight the following night (26 hours later) from London Gatwick returning on our original flight to East Midlands on the 10th Nov. Upon our return I have been liasing with Travelbag who blame BA and BA who blame Travelbag for the error. My final correspondence is from BA who accept liabiliy for the problem and have offered us a mere £200 compensation between five full paying passengers. They didn't even apologise to us for the inconvenience caused. I personally find this an insult as we lost a full day of our holiday, we incurred extensive travel costs to Airports etc, and I now feel that I want to take the issue further, however, I am looking for some advise as to whether or not it would be worth my while paying for someone to fight the claim on my behalf or going to the small claims court - Any help would be very much appreciated. Many thanks
:mad:
I booked 5 flights through Travelbag to Tenerife with GB Airways (part of BA). We booked in at East Midlands Airport (3rd Nov) and were sat in the departure lounge when we were called back to the check in desk. To keep a very long story short, the check in desk informed us that our travel agent (Travelbag) had failed to confirm our booking with BA, therefore, BA cancelled our booking and the flight was full so we couldn't travel. I had paid £770 2 months prior and had recieved no credit. After numerous calls at my expense Travelbag offered us a flight the following night (26 hours later) from London Gatwick returning on our original flight to East Midlands on the 10th Nov. Upon our return I have been liasing with Travelbag who blame BA and BA who blame Travelbag for the error. My final correspondence is from BA who accept liabiliy for the problem and have offered us a mere £200 compensation between five full paying passengers. They didn't even apologise to us for the inconvenience caused. I personally find this an insult as we lost a full day of our holiday, we incurred extensive travel costs to Airports etc, and I now feel that I want to take the issue further, however, I am looking for some advise as to whether or not it would be worth my while paying for someone to fight the claim on my behalf or going to the small claims court - Any help would be very much appreciated. Many thanks
:mad:
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Comments
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As this is quite a serious problem, and you will have problems even determining liability, may I recommend you scour this site http://www.holidaytruths.co.uk who somewhere have details of a travel expert lawyer (called Ros I think) who will provide free initial advice.
And good luck - sounds horrible.0 -
Thanks Sam - I will give this a go. I think I have determined liability. I have been told that if you book flights only your contract (believe this or not) is direct with the airline and not your Travel Agent. If you book a package holiday then your contract is with the Travel Agents. I got this information from the Air Transport Users Council so I am assuming it is correct. Will keep you posted !0
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tracy12050 wrote:Thanks Sam - I will give this a go. I think I have determined liability. I have been told that if you book flights only your contract (believe this or not) is direct with the airline and not your Travel Agent. If you book a package holiday then your contract is with the Travel Agents. I got this information from the Air Transport Users Council so I am assuming it is correct. Will keep you posted !
You are mostly right - but if BA cancelled your flights just before your departure, their is not much T'bag can do but get you on the closest alternative. Either which way, Travelbag now have to act on your behalf in all dealings with BA, so you don't have to be passed between them.
Keep us informed.0 -
I always check before I travel that an e ticket has an e ticket number. You can do this at https://www.checkmytrip.comPosts are not advice and must not be relied upon.0
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We did have e-ticket numbers which makes me even more frustrated because as far as I am concerned I had all the valid documents that we needed to travel. Someone, somewhere, was negligent and I am not prepared to let it go. Thanks for the help. Tracy0
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