E.ON Customer Service

DGCKiwi17

I just received this email from Customer Service at E.ON. Am I wrong to expect someone in this line of work to have a basic grasp of drafting a professional response.

Wow...if this person worked for me there would be some real training issues to sort out.

I am sorry i can not discuss this acct via e mail as the name on the e mail is not named on this acct or ring as this does not appear as the contact number we have on the acct . if you get the acct holder to ring while you are there and we are given permission the acct holder we can then sort the acct out


:mad:

brewerdave

Compared with some of the email replies that I have had from other company's Customer Service operatives (BT or Orange for instance) - that is a model answer LOL

JohnG

I think the OPs rant it's more likely a result of frustration that they refuse to talk to someone else in the same household other than the named account holder - something my wife gets annoyed about alot.
Obviously they have to comply with current legislation but sometimes you would hope common sense would prevail where there is clearly no threat to security .

On the subject of Eon - I'm still awaiting a response from them on an email sent on Tuesday regarding if and when it's safe to switch to a new plan/tariff when my current plan ends on 1st March - I don't want to be penalised if I switch too soon :eek:. I can't see any information about this anywhere on their paperwork or website?
I'll probably have to ring them though I would be concerned they might switch me sooner than necessary and I'd nothing in writing to prove otherwise. I'm also thinking it's possible they might reduce their prices before 1st March so would want to take advantage of that if possible.
However, I'm looking at Eon's SaveOnline 11 which in theory would change when their standard rate changes up or down as it's not fixed but I'm not certain about that?

Rupert_Bear

DGCKiwi17 wrote: »

I just received this email from Customer Service at E.ON. Am I wrong to expect someone in this line of work to have a basic grasp of drafting a professional response.

Wow...if this person worked for me there would be some real training issues to sort out.

I am sorry i can not discuss this acct via e mail as the name on the e mail is not named on this acct or ring as this does not appear as the contact number we have on the acct . if you get the acct holder to ring while you are there and we are given permission the acct holder we can then sort the acct out


:mad:

Just goes to show if you pay peanuts you get monkeys.

DGCKiwi17

JohnG wrote: »

I think the OPs rant it's more likely a result of frustration that they refuse to talk to someone else in the same household other than the named account holder - something my wife gets annoyed about alot.
Obviously they have to comply with current legislation but sometimes you would hope common sense would prevail where there is clearly no threat to security .

On the subject of Eon - I'm still awaiting a response from them on an email sent on Tuesday regarding if and when it's safe to switch to a new plan/tariff when my current plan ends on 1st March - I don't want to be penalised if I switch too soon :eek:. I can't see any information about this anywhere on their paperwork or website?
I'll probably have to ring them though I would be concerned they might switch me sooner than necessary and I'd nothing in writing to prove otherwise. I'm also thinking it's possible they might reduce their prices before 1st March so would want to take advantage of that if possible.
However, I'm looking at Eon's SaveOnline 11 which in theory would change when their standard rate changes up or down as it's not fixed but I'm not certain about that?

LOL.....nope. The OP works in financial fraud so I understand perfectly where E.ON are coming from with regard to only responding to the account holder.

I just can't believe the p*ss-poor grammar/layout of the email. Are we really now part of the text-speak generation? Man I feel old and waaaaay too over-qualified.

(Or it could just be that E.ON have farmed out their Customer Service centre to a kindergarten).

DGCKiwi17

Rupert_Bear wrote: »

Just goes to show if you pay peanuts you get monkeys.

Monkeys are too smart. Given an infinite amount of time and monkeys they could type the works of Shakespeare. I don't think that applies to these jokers.:p

Rupert_Bear

DGCKiwi17 wrote: »

Monkeys are too smart. Given an infinite amount of time and monkeys they could type the works of Shakespeare. I don't think that applies to these jokers.:p

Well said!

gentlebloke

EON have worked out that since EDF have not been pulled up for abysmal customer service, they don't need to bother either.....

E.ON_Company_Rep_Chris

Erm... Hello DGCKiwi17

I’m really sorry and more than a little embarrassed by this. Really not the standard of response our customers' expect or would normally receive.

So much so, that I’ve located the email in our system and will now reply to you directly. I’ll also ensure that appropriate feedback is given.

Once again, sincere apologies for both the content of the email and total lack of customer service. (Grateful that you could see the funny side!)

Amanda

E.ON_Company_Rep_Chris

JohnG wrote: »

On the subject of Eon - I'm still awaiting a response from them on an email sent on Tuesday regarding if and when it's safe to switch to a new plan/tariff when my current plan ends on 1st March - I don't want to be penalised if I switch too soon :eek:. I can't see any information about this anywhere on their paperwork or website?
I'll probably have to ring them though I would be concerned they might switch me sooner than necessary and I'd nothing in writing to prove otherwise. I'm also thinking it's possible they might reduce their prices before 1st March so would want to take advantage of that if possible.
However, I'm looking at Eon's SaveOnline 11 which in theory would change when their standard rate changes up or down as it's not fixed but I'm not certain about that?

Sounds like you’re on our FixOnline 9 plan John? Sorry not had a reply to email yet, here’s hoping it’s of a better standard than our OP.

There’s a £30.00 cancellation fee (duel fuel) with FixOnline9 if you switch supplier before 1st March, but no fee for switching to a different E.ON plan.

Lots of speculating about prices at the moment but as yours were probably fixed before our September increase, I reckon they’re still very competitive and be worth staying as you are for the time being.

You’re right that SaveOnline11, promises to be at least 2percent lower than our standard rates for a year from the date you switch. If you’re not sure which way to go , best bet is to put annual use from your latest bill onto a comparison site.

Worth bearing in mind that as your current plan is under renewal, the switching sites may automatically revert to our standard prices for comparison.

Hope this helps a little, can give me a shout if need any more info

Amanda