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Old electricity supplier saying we owe them money... but was prepayment meter!
Hi there.
In the past few weeks we've switched from ScottishHydro to ScottishPower to supply our electricity after a comparison website advised us it would save us around £60 pa (which is almost a whole month's electricity expenditure!).
We have a prepayment meter so the way the switch worked is they sent out a new key and the official change of suppliers would happen when we inserted the new key into the meter with credit on it. So I put money on the new key and then ran the current balance down to just a few pence before inserting the new key to complete the switchover.
Just yesterday we got a bill from out old supplier stating that we owed them £23.16, and I completely can't understand where this has come from... after all, it IS a prepayment meter, so we pay for our electricity before we can use it, and we WEREN'T in the emergency reserve when we completed the switchover.
It says we've put in 3 payments of £60, £30, and £35, totalling £125 which is true. It also says we've used £136.99 of electricity, and says that there's £11.17 to be paid over from out last bill.
The last bill we got in was about 3 months ago and it says we owe them £0 (which makes complete sense as its a prepayment meter...), and also there's no concievable way we could have used more electricity than we paid for... as I said, it wasn't in the emergency when we completed the switchover. We have used the emergency reserve on a few occasions, but the amout you go into it is simply deducted from whatever you put in next time you put the key in.
Can anybody possibly explain this?
In the past few weeks we've switched from ScottishHydro to ScottishPower to supply our electricity after a comparison website advised us it would save us around £60 pa (which is almost a whole month's electricity expenditure!).
We have a prepayment meter so the way the switch worked is they sent out a new key and the official change of suppliers would happen when we inserted the new key into the meter with credit on it. So I put money on the new key and then ran the current balance down to just a few pence before inserting the new key to complete the switchover.
Just yesterday we got a bill from out old supplier stating that we owed them £23.16, and I completely can't understand where this has come from... after all, it IS a prepayment meter, so we pay for our electricity before we can use it, and we WEREN'T in the emergency reserve when we completed the switchover.
It says we've put in 3 payments of £60, £30, and £35, totalling £125 which is true. It also says we've used £136.99 of electricity, and says that there's £11.17 to be paid over from out last bill.
The last bill we got in was about 3 months ago and it says we owe them £0 (which makes complete sense as its a prepayment meter...), and also there's no concievable way we could have used more electricity than we paid for... as I said, it wasn't in the emergency when we completed the switchover. We have used the emergency reserve on a few occasions, but the amout you go into it is simply deducted from whatever you put in next time you put the key in.
Can anybody possibly explain this?
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Comments
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Is there debt on the meter being paid off?No free lunch, and no free laptop
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Is there debt on the meter being paid off?
No. We moved in June 2011 and the landlord had kindly added £20 to the balance prior to us moving in.
Since that point we've only ever went into the emergency reserve 2/3 times, but only for matter of a few days, before putting enough money in to take us back out of the emergency reserve and significantly to a positive balance.
I can think of no reason why there'd be any debt.0 -
It might be an miss directed payments issue, speak to themDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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Things like this can be cause by a delay in a price changing getting to the meter so you are using it at the old price instead of the new one, you will then be billed for the difference.IT Consultant in the utilities industry specialising in the retail electricity market.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).0 -
I phoned them up and they said if it's prepayment meter then I can ignore any bills that come through the door...0
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i wudnt ignore bills even if thats what they said itll come back to bite you0
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Get everything in writing, and make sure you ask for the name of anyone you speak to over the phone and log the times, I do that for every call I make to any companyExcel Parking, MET Parking, Combined Parking Solutions, VP Parking Solutions, ANPR PC Ltd, & Roxburghe Debt Collectors. What do they all have in common?
They are all or have been suspended from accessing the DVLA database for gross misconduct!
Do you really need to ask what kind of people run parking companies?0
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