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Boiler repair problem - advice please!
jennyw_3
Posts: 8 Forumite
Just before Christmas, our tenant complained that the hot water was cutting out in the shower.
Our regular heating engineer wasn't available and he passed us onto another firm.
At their first visit to diagnose the problem, it was suggested that two parts be replaced in our Halstead boiler, with a proviso that a third (v expensive) part might later have to be replaced if that didn't fix the problem. We were warned that Halstead parts tend to be expensive and would have called in another firm for a second opinion if this weren't so close to an extended holiday period and I lived in the flat.
We went with the firm, who by then were saying we should replace all the suggested parts. Including labour, the bill was nearly £1000. Ouch!
Now the tenant has contacted us 3 weeks later to say the fault has returned. The firm is sending an engineer round tomorrow free of charge but what are our rights considering the fortune we've paid out already? They are already murmuring that this may require more work and other spare parts.
Under the Supply of Goods Act we are entitled to work carried out with 'reasonable care and skill'. Having spoken to another firm registered to repair Halstead boilers, we've been told it's very likely that they have replaced the wrong parts.
How would you handle this company and what should I demand? They are Gas Safe registered and on Checkatrade.
Cheers.
Our regular heating engineer wasn't available and he passed us onto another firm.
At their first visit to diagnose the problem, it was suggested that two parts be replaced in our Halstead boiler, with a proviso that a third (v expensive) part might later have to be replaced if that didn't fix the problem. We were warned that Halstead parts tend to be expensive and would have called in another firm for a second opinion if this weren't so close to an extended holiday period and I lived in the flat.
We went with the firm, who by then were saying we should replace all the suggested parts. Including labour, the bill was nearly £1000. Ouch!
Now the tenant has contacted us 3 weeks later to say the fault has returned. The firm is sending an engineer round tomorrow free of charge but what are our rights considering the fortune we've paid out already? They are already murmuring that this may require more work and other spare parts.
Under the Supply of Goods Act we are entitled to work carried out with 'reasonable care and skill'. Having spoken to another firm registered to repair Halstead boilers, we've been told it's very likely that they have replaced the wrong parts.
How would you handle this company and what should I demand? They are Gas Safe registered and on Checkatrade.
Cheers.
0
Comments
-
Looks like it might be a business to business transaction.
If you are not a consumer, you may have less rights.
What warranty on his repairs did the heating engineer give you?0 -
We were told there was a year's warranty on the parts and labour.
By business to business, do you mean as a landlord I don't have the same rights as a consumer?0
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