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Bank of Scotland Grrrrrr
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plane_boy2000
Posts: 1,482 Forumite
Just venting my frustration here!
I have a 180K mortgage with BOS on a fix at 4.99% which ends in April. Thinking that interest rates are likely to go up again I thought that I should start looking around for a better rate, but first stop was BOS to see what they could offer. I called early this week and a really helpful lady offered me a further fix at 5.89% with a £299 fee for 2 years, or fee free for 5 years.
Not the best deal but my partners income varies quite a lot so providing payslips etc can be difficult for us, and it would mean no hassle.
I was told that I could not agree to either deal over the phone as they needed to send me the key facts sheets / illustrations etc for me to read first, but that there rates were going up on Thursday. I asked how this would affect me and was told that as I had called before thursday the two products we discussed had been reserved for me pending me reading the ilustrations. All sounded good to me.
Decided that the rate was a little high, but OK in teh short term (2 year) window so would go with the 2 year fix. Called back today to be told that they had reserved the 5 year fix and not the two on their system, and that if I wanted the 2 year it would have to be at the new rate of 6.39!!!!!!
Am not ammused. lady I spoke to is going to speak to her manager to see what they can do as she is unable to enter the old rate in the system.
Feeling well miffed at the moment
Whats people feelings on this? Do I have a right to insist on them offering the 2 year fix at the rate they quoted?
I have a 180K mortgage with BOS on a fix at 4.99% which ends in April. Thinking that interest rates are likely to go up again I thought that I should start looking around for a better rate, but first stop was BOS to see what they could offer. I called early this week and a really helpful lady offered me a further fix at 5.89% with a £299 fee for 2 years, or fee free for 5 years.
Not the best deal but my partners income varies quite a lot so providing payslips etc can be difficult for us, and it would mean no hassle.
I was told that I could not agree to either deal over the phone as they needed to send me the key facts sheets / illustrations etc for me to read first, but that there rates were going up on Thursday. I asked how this would affect me and was told that as I had called before thursday the two products we discussed had been reserved for me pending me reading the ilustrations. All sounded good to me.
Decided that the rate was a little high, but OK in teh short term (2 year) window so would go with the 2 year fix. Called back today to be told that they had reserved the 5 year fix and not the two on their system, and that if I wanted the 2 year it would have to be at the new rate of 6.39!!!!!!
Am not ammused. lady I spoke to is going to speak to her manager to see what they can do as she is unable to enter the old rate in the system.
Feeling well miffed at the moment
Whats people feelings on this? Do I have a right to insist on them offering the 2 year fix at the rate they quoted?
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