Price of item has reduced since I ordered online - options?

beecher2

Last night I ordered an exercise bike from Comet to be delivered on Sunday. Today I see that there is now £100 off said bike. Just looking for some advice on whether I should be able to cancel the order and re-order, or if I should phone up and ask for £100 off. Not sure which way is the best option.

Thanks

ShaneUK

Phone them up and see what they say. If they are unable to give you £100, ask for them to cancel the order under DSR (Distance Selling Regulations), and then re-order it. However, this is only an option if you have the funds available to buy it again whilst waiting for your refund.

They are under no obligation to refund you the difference, but may do so.

beecher2

Thank you - phoned them and when I mentioned the price had gone down, the very helpful woman immediately said she'd credit my account with £100. Bonus!

Makeandsave

beecher2 wrote: »

Thank you - phoned them and when I mentioned the price had gone down, the very helpful woman immediately said she'd credit my account with £100. Bonus!

What site was it

unholyangel

beecher2 wrote: »

Thank you - phoned them and when I mentioned the price had gone down, the very helpful woman immediately said she'd credit my account with £100. Bonus!

Always worthwhile asking as it is usually easier and cheaper for them (if the item has already been dispatched) to just reduce the price.

Of course sometimes you get companies who lack common sense and insist you cancel and re-order :S

beecher2

Makeandsave wrote: »

What site was it

Comet - not a company which gets much positive feedback on here I think!

mattyprice4004

beecher2 wrote: »

Comet - not a company which gets much positive feedback on here I think!

I gave them some last week, they were brilliant for me in store.

tomwakefield

Blimey. Good to see a company do something that's easier for all concerned. Especially a company with the reputation that Comet has

derrick

tomwakefield wrote: »

Blimey. Good to see a company do something that's easier for all concerned. Especially a company with the reputation that Comet has

Haven't they recently been bought out? Maybe new management better for customers.


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DCFC79

derrick wrote: »

Haven't they recently been bought out? Maybe new management better for customers.


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Yes it was end of last year they were sold, KESA sold off the UK electrical goods firm Comet as it was making a loss.