WARNING: Dance Direct - Melksham Wiltshire

blinkythefish

I'd just like to warn forum members about Dance Direct in Melksham Wiltshire.

We've used them a few times in the last year and generally they have been OK. The products are not the best quality, but it is reflected in the price so nothing to really grumble about - so why the warning?

It's the age old yard stick: 'Only judge the quality of customer service when a problem occurs'

We placed a couple of orders in December, and despite them being sent out signed for (recorded) they have never arrived. The tracking information basically shows the tracking numbers as having never been used / never posted.

Getting any response from Dance Direct has been almost impossible, but after much pressure they are refusing to refund us until they have completed a claim with Royal Mail. They say that Trading Standards tell them this is 'acceptable practice' - but I'm not sure this is legit myself.

I spoke to our bank (we used a debit card) and they are somewhat unwilling to refund / recover the payment telling us to use Money Claim instead. I don't object to doing that, but it seems overkill for about £40!

We wrote a formal request for a refund and sent it to their PO Box number (the only address they list) but it has been returned by Royal Mail stating the PO Box is no longer valid. Enquiries with the Post Office PO Box Team basically say they've not paid their bill and the service has been terminated. There may be a legitimate reason for this, but it does not look good.

We've pulled the information of their directors from the Company House Website and have sent a formal demand to them all - but I just wanted to warn forum readers to be particularly careful should they be considering using this company.

SnowTiger

blinkythefish wrote: »

I spoke to our bank (we used a debit card) and they are somewhat unwilling to refund / recover the payment telling us to use Money Claim instead. I don't object to doing that, but it seems overkill for about £40!

It seems your bank needs to be reminded about the chargeback scheme, which applies to debit cards as well as credit cards.

Tigger123

They reside at Hercules way on the Bowerhill industrial estate in Melksham.

egiw

Cedric and Joy Grosjean are the owners and they operate from Bowerhill Melksham, Wiltshire.

Customer Service has never been a strong point of Dance Direct, seemingly they treat their customers as bad as their staff.

Dance Direct
9 Hercules Way, Bowerhill, Melksham, Wiltshire, SN12 6TS
Tel:!01225 790856

Unikuma

Wow.. I'm so shocked.. I had to double check that this is about the same Dance Direct I use.. I've spoken to them once over the phone, and they were quite polite and useful.
I think they are the best on the market for dancewear, and I think their prices are lower than other shops.. I'm just really shocked that something like that happened..