ADVICE PLEASE on faulty turbo rights

tenham

Hi all, would really appreciate some advice about my rights regarding this situation.

The turbo broke on my partners car a few weeks ago now. He managed to buy a reconditioned one but the place that supplied it don't fit them. He took it to be fitted by a reputable garage and it is now fitted.

Problem now is that the car is not as powerful as it was previously and will not go above 2000 revs. He has now taken it to a specialised turbo place who say that the company who sold him the turbo are renowned have supplied a faulty one.

My partner contacted the company who supplied the turbo and they say that he would need to get it removed from the car so that that they can send it to be tested and IF found to be 'faulty' they will replace but not refund or pay for the labour costs. It now appears that we have to pay twice for the fitting.

My question is do we have any rights regarding the labour costs of fitting and removing and then refitting the turbo? If the turbo wasn't at fault we would have to pay twice

Any advice greatly appreciated.
My first forum post so sorry it is so long.

pendulum

You don't currently know whether the problem is down to the new turbo being faulty, the way the garage fitted it, or whether the car has some other problem that makes it eat turbo's.

Even if you manage to prove the turbo is faulty, I don't fancy your chances of getting any money out of them, other than a refund for the turbo.

Most reputable garages refuse to fit customer supplied parts because of problems like this

unholyangel

If the item is inherently faulty and the fault hasnt been caused by the way it was fitted etc, technically you shouldn't be out of pocket.

I would start by finding out what the fault is, if it's inherently faulty and the retailer are refusing to cover costs involved, update this ticket to let us know and we'll provide some more info.

However, it the fault isnt inherently faulty, I'm not quite sure if you'd have good enough grounds for anything other than a replacement.