Does Anyone Know where I stand on this?

ShreksBodyDouble

Hi all - briefly -

I switched from NPower to another company in January. Last week I rang NPower to ask them how my account stood now that they have my final meter reading - they told me that I was in credit by approx £195.11. Great says I - they send me a cheque which I have cashed and used towards other bills.
Today I receive a bill (!) from them, they claim I now owe them about £150 ish. Eh? I rang them and was told that whoever authorised the cheque to me last week was wrong, and could I pay them the above amount? I said no way! They sent me the overpayment money, I have spent it and can't afford to pay it back. He said he's put a note of this on the account.

My way of thinking is that as it's THEIR mistake, not mine, and they should simply write the amount off. Does anyone know what'll happen now? Will they hound me for this payment? I do'nt usually refuse to pay my bills but I genuinely can't pay it back as it's gone, and it was their error, not my deliberate attempt to get money from them. I'm worried now...........can anyone advise me or put my mind at rest? Thanks.

Ken68

It will probably be the sack for someone, and you will have to pay it in the end ,so do a deal.

tripled

Yes they can ask for it back, but you could ask them to pay in installments.

anniecave

Did you check that the credit balance was genuine? Was the account billed correctly right through to the end of your supply period?
Obviously Npower should have done that too.

My reason for asking is: have you checked they are not billing you for units used after the supplier changeover? I have heard of people being billed by their previous supplier for months after they changed.

It's worth checking up these things as mistakes do happen.

If it wasn't billed correctly, so you do owe money, like tripled says, I would offer to pay them back in installments, say over 6 months or something?