Left BG 2 months ago and still no final bill!!

fidge65

I left BG on 7th Nov 2011 and switched to Scottish Power, which is all sorted and up and running. However BG still have not sent me a final bill and I know they owe me money....I had dual fuel, paid by DD and had an online account with them. I phoned BG on 5th January to ask why I had not received a final bill and when the lady put my details into her computer she said it had a Z block on the account and she couldn't unblock it!!! She put me on hold so she could speak to her supervisor...after a while of waiting she told me her supervisor could not unblock it either, so she put me on hold again to speak to her manager about unblocking the account and he couldn't unblock it either!!! She said she would have to email someone to find out how to unblock it and it would take 4-5 working days. Has anyone else experienced this!! It seems to me that they are trying to hold on to the money they owe me for as long as possible...I am sure if I owed them money they would have billed me as soon as Scottish Power took over my supply!
Your comments would be most welcome, thank you.

dogshome

Hmmm - Whilst most of the suppliers can be somewhat tardy in returning credit balances after a Switch, your report of 3 failures by the Customer Service Desk to access your account details, is worrying.

A two month wait is not unusual, but just in case Email BG, head it Complaint and print yourself out a copy
Doing this moves the problem up the management chain and if it is not resolved, opens your path to the Ombudsman

Scottish_Power

Hi fidge65,

When we take over your supply, we ask you to provide a treansfer reading we then pass this on to your outgoing supplier to allow them to finalise your account. It is possible that the reading we have sent did not correspond with previous readings or it was not received. If you want to e-mail me with your details to [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] I can double check with British Gas that they have all the information they need from us.

Kind regards

Graeme @ ScottishPower