Do Talk Talk have ANY advantages?

the_pink_panther_2

Ok, so I'm biased, I've had appalling appaling customer service and after being with O2 and always receiving excellent customer service it's a bit of a wake up call, but reading threads here regarding talk talk, well the number of posts and threads grumbling about them are endless. Is there anything good about them? Surely they must still be in business for a reason?

Heinz

Cheap?////

the_pink_panther_2

perhaps would be, if you get the tariff you actually sign up for... they ended up giving me a different tariff, and even though they sent letters of confirmation of the tariff I agreed to, they put me on a more expensive one (and no, according to them the letters of confirmation of the cheaper tariff from them, are in fact not evidence of them having agreed to that tariff amazingly)... I left a cheaper tariff on O2/BT to go to a more expensive one on talktalk.

macman

As per Heinz, cheap if you are on a TT LLU exchange.
TT are OK until something goes wrong, be it a technical issue, or billing. Then you understand why they are cheap.

Buzby

You get what you pay for? TT ride on the coat-tails of BT (as do others). If you go to a firm that has to sub-contract a substantial part of the service offering (and the local loop is pretty substantial) then if the only real change is the name of the firm sending you a bill, and I have to report my problems via a third party, shows you how far removed they are in knowing first-hand what your issue is.

Deal with the organ grinder, not the monkey. It might cost a little more, but at least you have a hotline with a person/firm who actually can tell you what is happening.