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Paypal - Fantastic

Won an auction at the weekend, paid by Paypal immediately. Today noticed my seller with 99.8% and 9108 feedback is NARU.

Straight away lodged a Paypal complaint, immediately upgraded it to a claim on grounds that the seller may be trading fraudulently, and within two minutes, the cash is refunded back into my account CASE CLOSED. I said in my claim that I was happy to re-pay the seller if the goods did arrive.......why else would he NARU unless it was for nefarious reasons.

Was I justified in taking this course of action? I wanted the money refunded immediately before the seller had a chance to empty his accounts.

Is Paypal's excellent response normal, bearing in mind they get a pretty awful press from places like this?
illegitimi non carborundum

Comments

  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    First Post Third Anniversary Mortgage-free Glee! Combo Breaker
    You can be NARU because you're late paying your fees. It's not always nefarious.

    That said, paypal have more information about why someone was NARU, and that may have affected their swift decision.
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • fatnbald
    fatnbald Posts: 302 Forumite
    Excuse my ignorance, but what is "NARU"
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  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    First Post Third Anniversary Mortgage-free Glee! Combo Breaker
    Not (or no longer) a registered user.
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • fatnbald
    fatnbald Posts: 302 Forumite
    The obvious abbreviations are only obvious when someone points them out lol
    Signature No Longer acceptable -
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  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    First Post Third Anniversary Mortgage-free Glee! Combo Breaker
    I'm still scratching my head over 'AE' over in DT :rotfl:
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • maybe the OP should set up paypalrocksandisthedogsboll***s.com :rotfl:

    not sure it would get that many hits although paypal do get it right occasionally
    :D
  • Avoriaz
    Avoriaz Posts: 39,110 Forumite
    I didn't work out what AE was. :D

    I think I guessed but I now can't remember what it was all about.

    What does AE mean?
  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    First Post Third Anniversary Mortgage-free Glee! Combo Breaker
    Dunaskme - noone answered when I asked :confused:
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • Avoriaz
    Avoriaz Posts: 39,110 Forumite
    I just found this

    “AE's are users that sign up under other usernames and post to cause arguments. most of them anyway.”

    Here

    I call them “Trolls”. :D
This discussion has been closed.
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