Car Insurance Claim - Car still being repaired after 4 months!

JOEJOETHEJOEY

Been 8 months now!! Still haven't got my car back! Written to FSA. What are the chances of me getting any compensation back? At this moment in time, I don't even want the car back.

InsideInsurance

As you previously admitted it is not your insurers fault. You have bought a rare import car and one of the consequences of doing so is that parts are more difficult to get, hence also why your premiums are higher.

If you have a complaint with anyone then it is Nissan. What have they said? Have you actually complained to them about the length of time?

vaio

I'd certainly be looking at second-hand parts and refund of 8 months insurance.

If you really don't want the car back then try arguing that they should write it off. Anything can be repaired even if that means hand machining/moulding new parts just for you. Obviously this would be on the pricey side and would make the repair uneconomic in which case your insurance company should write it off

lisyloo

On the practical side have you looked at "factored" parts, second hand parts, scrap yards, ebay etc.

I don't see you are entitled to anything.
If you wanted a "guanrateed" hirecar then you should have purchased that insurance policy (but I'm not sure on the time limits on those).

I can't see the insurer or repairer are at fault here and you are simply not covered for any waiting time.
I can't see how the finance company are in any way to blame, nor tha garage (unless they are overlooking any obvious options).

You can sue who you like but I can't see how anyone has done anything wrong. You are simply not insured for this eventuality.

Have you spoken to the insurer? Looked for alternative parts e,.g. scrap yards, ebay? What has the insurer said?

vaio

Yep, but as the insurance company have taken the premium isn't there a duty on them to sort it out in a reasonable time?

If they can't source/make the parts then they should write it off otherwise the OP could still be in this position next year or the year after

vax2002

Ask for the garages number and them to supply you a list of those parts.

Dangermac

vaio wrote: »

Yep, but as the insurance company have taken the premium isn't there a duty on them to sort it out in a reasonable time?

If they can't source/make the parts then they should write it off otherwise the OP could still be in this position next year or the year after

The insurer doesnt manufacture the parts, therefore, to a large extent, they are are in the hands of others.

I had a similar problem with a client of mine who had a LandRover Freelander, and the damaged part couldnt be obtained anywhere in Europe. Because of the recession, many car manufacturers are not stockpiling parts, therefore, supplies can run short at times.

The part eventually came through, 4 months later.

DM

vaio

Yep, they don't repair cars either, the point I was making is that, even though they are in the hands of others, there must come a time when another way of sorting it out (like writing it off) must be considered.

Yours took 4 months, the OP is eight months and counting, what is an acceptable time?

rs65

vaio wrote: »

Yours took 4 months, the OP is eight months and counting, what is an acceptable time?

I had a Lancia years ago that was stolen and crashed. It needed a new bodyshell (I think) and was told it would take months - would I rather it was written off.

The difference with mine was they knew it would take months from the outset.

I guess the OP (and insurer and garage) didn't expect it to take his long. He doesn't seem to doubt the availability of parts so it just seems very unusual and unfortunate for it to take this long.

Compensation is always a possibility but you need to establish fault on someone's part and I think that will be difficult here.

brazilianwax

My Mitsi Evo needed a new front bumper in 2009 (ie, before any tsunami). Took 5 months for the garage to get one from Japan.

If you buy a specialist car, this is what happens.