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LLOYDS TSB - Planned Overdraft charges

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Comments

  • smidgey
    smidgey Posts: 163 Forumite
    edited 1 February 2012 at 12:54PM
    I don't agree with you mcpaderson.

    I am a Lloyds customer and I was made perfectly aware of the changes with a letter that stated "Our charges are changing" and a booklet which clearly spelt out the changes. The fact is was once free is irrelevant - it's now not. If you don't want to pay it then don't use the overdraft. If you don't agree with it them feel free to move to another bank.

    Profitability isn't as irrelevant as you like to think it is. As someone with a Premier account which costs £300 a year, four saving accounts, a credit card and a loan I am very profitable customer for Lloyds and this is shown as each time I have had cause to complain.

    Each time I have complained for the rare cases of incompetence I have asked Lloyds the question as to why I should remain one of their customers. Each time I have had a written apology referring to the fact I am loyal customer who has been with them for 10 years with a good will gesture in my account ranging from £50 to £200. I'm not blind to the fact it's because I make them money!

    Edit to add: I don’t have any ties to Lloyds. They have always been fair with me and their online banking is the best I have ever used. I also have a £500 overdraft which I can use completely fee free as part of the Premier account should I need it.
  • Hi Louise, I completely Emphathise with your situation. From September 2007 til present I have been charged £2367 for overdraft fees. This began when I fell into financial difficulty with Lloyds Tsb, and although I was working full time as a police officer, with a decent wage I still struggled to effectively manage my finances. I informed lloyds that I was experiencing difficulty and asked them to provide support and assistance by preventing further charges building up on the existing debt. In one month I was charged £600 in unplanned overdraft charges, then 356 the following month and this continued for almost a year. Lloyds refused to offer any help, neither did they they show any empathy whatsoever for my situation. They have done nothing to prove they are 'responsible' with their leanding or that they have customers interests at heart. I wish u look, if anyone has any advise for us I'd appreciate it. Many thanks
  • MonkeyMad
    MonkeyMad Posts: 421 Forumite
    edited 18 February 2012 at 12:37PM
    If they only have so much goodwill to go around, perhaps Lloyds had noticed what by your own admission was your 'inability to effectively manage your decent wage' and decided to concentrate their empathy on others less fortunate in their earnings?
  • I occasionally use my planned overdraft facility and provided the overdrawn amount is cleared the same day the account is overdrawn and it is credited with cleared funds by 3.30pm I never pay the £5.00 charge or any interest.
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