Do DSRs apply if you open/assemble the goods?

neilmcl

bod1467 wrote: »

That infers the retailer has a get-out route. So who do you think is covered by the regulations?

They haven't got a "get out", the right to cancel is unconditional. If the manufacturer wants to make a claim at a later date then that's an entirely separate issue and outside the regulations themselves.

MeanParent

!!!!!! wrote: »

But in a shop you would only be checking the one that they put together and not the one that you would be buying.

Yes, but the one already put together is the sample. If the sample is not representative of the purchased product then the buyer would have a claim.

An example is the table with out a wobble because it has been fully braced but the kit taken home does not have the same bracing.

bris

You can cancel under DSR for assembled goods yes, but will the company fight you on it and refuse leaving you to take them to court? The postage costs to return the goods would be high, so that would be something to think about, do you really need the hassle?

arcon5

!!!!!! wrote: »

But in a shop you would only be checking the one that they put together and not the one that you would be buying.

Yes but it represents the item you are purchasing. And if the item you received isn't a close match to that viewed then you would have a case to return it under SOGA.

arcon5

bris wrote: »

You can cancel under DSR for assembled goods yes, but will the company fight you on it and refuse leaving you to take them to court? The postage costs to return the goods would be high, so that would be something to think about, do you really need the hassle?

Although the company may file a counter-claim for the cost of the item because of ops breach so the court case wouldn't necessarily be benefitial to op if the retailer can prove this.

arcon5

regency_man wrote: »

Thanks for the replies - I mean it's not strictly 'flat pack' - its a table which comes shipped with the legs removed (which makes sense!). The high price is for the quality of the wood. However the finished 'quality' of the product is completely reliant on the alignment and robustness of the leg fittings, which would only be detectable once it is assembled.

As you say, if I was buying this from a store I'd see the finished product and could give it a wiggle to see how solid it was.

Do you know how the legs connect to the table? And more importantly how easy they could be taken off without causing damage or wear?

bris

arcon5 wrote: »

Although the company may file a counter-claim for the cost of the item because of ops breach so the court case wouldn't necessarily be benefitial to op if the retailer can prove this.

What breach? Assembling the goods isn't considered a breach, it's a right to inspect the item as it should be, the way it would be seen in a shop. It would only be a breach if it was returned damaged, as the customer would then have failed to take reasonable care of it.

timbstoke

If you haven't ordered yet, then given the price of the furniture I'd speak to the seller and ask them. If they immediately get defensive or tell you that they won't accept returns once the furniture has been assembled, buy elsewhere.

aldredd

or, ask if they have a show room you can visit.

May even give you a chance to negotiate a better price if you're dealing face to face.

arcon5

bris wrote: »

What breach? Assembling the goods isn't considered a breach, it's a right to inspect the item as it should be, the way it would be seen in a shop. It would only be a breach if it was returned damaged, as the customer would then have failed to take reasonable care of it.

Without knowing how it fixes together you can't really make a blanket statement that assembling goods is not considered a breach. If for example the legs fitter with dowels and glue I think you'd struggle to return the item.