eBay Case raised on eBay.de

fwor

I had a buyer for an item in the middle of December who was registered on the German eBay site.

I posted the item by Airmail the same day, but the buyer says it's not been received. Nothing too unusual about that - this is my first non-delivery in over a year, so my luck had to run out eventually.

The problem is that when I go to the case that the buyer has opened against me and click "Take Action" it immediately takes me to the login page for the German site. As I don't have an account there, I don't speak German and there doesn't appear to be an "in English" button, how do I update the case to state that I've sent proof of posting and offered to send the buyer a replacement item?

Stageshoot

You can login using your UK Account details, and use google translate to translate the pages to English, its not 100% but good enough to understand and add the details you need (If you install Google Toolbar it will give you the option to auto translate it)

fwor

Thanks for that - didn't realise that login details work on any other eBay language site!

Don't really want the Google toolbar, so I'll just have to do a translation of each line individually...

soolin

Personally I would issue a refund rather than just replace. If the German claim is anything like the UK claim then you are short on time to get the replacement to arrive- and so would lose anyway and have a forced refund made. I can also see no point at all in mentioning proof of postage- it is completely immaterial.

Best to refund in full and get the case closed immediately before it affects your seller dashboard too much.

fwor

soolin wrote: »

I can also see no point at all in mentioning proof of postage- it is completely immaterial.

I only do that to give the buyer some degree of assurance that I really did post it when I said I did. I agree that as far as eBay are concerned, it's irrelevant.

Perhaps I should just have refunded, but I've made the offer to replace now, so I'll give a couple of days for them to reply before refunding.

soolin

fwor wrote: »

I only do that to give the buyer some degree of assurance that I really did post it when I said I did. I agree that as far as eBay are concerned, it's irrelevant.

Perhaps I should just have refunded, but I've made the offer to replace now, so I'll give a couple of days for them to reply before refunding.

I wouldn't worry too much about a buyer thinking you are a crooked seller. Reading these forums gives us rather a distorted view of buyers and sellers and I think the majority are not quick to assume they are being scammed.

I's also be cautious about waiting too long for the offered replacement- even if they accept they would be foolish to close the case- and the clock is already ticking on that. So you could well ship the replacement and still have the case closed against you and the buyer refunded in a few days. You need the case closed, having it closed against you will put a strike on your seller dashboard.