please help - barclays wont cancel my insurance

charliespark

I have 2 loans with Barclays, both with PPI. I claimed but was turned down so sent it off to the FOS.

In the meantime ive tried for the last six weeks to cancel the PPI on boath loans.

Loan One

First call - was told it wasnt worth me cancelling as the loan was due to finish soon.

Second Call - told that they didnt deal with PPI cancellations, try this number

Third call - tried the number given, told to try another number

Fourth Call - They said they would cancel insurance and send me a new monthly payment figure

2 weeks later an installment was due and had no received no new figure, so called them and did the above steps again.

Received a letter saying the policy had expired, yet ive not had a new monthly figure given to me.

Loan 2

Exactly the same as above but lots more ringing around being passed from dept. to dept. Ive been told twice the policy has been cancelled but nothing in writing from them, and whenever I call them im given the "please try this number" runaround

Has anyone any advice as this is now getting beyond a joke.

Also, is it worth telling the FOS about all this?

thanks