Loss of Electric compensation

johne2010

Looking for guidance: We live on a Park Home Site and buy our electric from our park owners, during the recent storms we have been without electric for the last 3 days (still waiting for it to come on) in the past, when living in a house with a direct supply we were compensated via the supplier but as we do not have any direct contact with the supplier at this location so do we contact the electric distribution company: SSP Energy Networks for compensation for loss of power?

dogshome

Your Elec supply is distributed on wires owned by your Park Home landlord, so compo from the main supplier isn't an option - I doubt that the lease you have from the L'lord offers compensation in the event of wind damage to thier power cables, but you can study it.

johne2010

It was the Electric company supply to the park that was down, does this make a difference? The electric company offered us hotel accommodation and a young girl with baby on the site was sent to a hotel.

spiro

johne2010 wrote: »

It was the Electric company supply to the park that was down, does this make a difference? The electric company offered us hotel accommodation and a young girl with baby on the site was sent to a hotel.

So what more compo are you after and for what?

flyingjock1

John i work in customer service for one the big six suppliers and had a call from one of our customers who was without power. i called their customer service and was give then following address -
ScottishPower
Cathcart Business Park
Spean Street
Glasgow
G44 4BEV

As i understand it if you are without supply for more than 18 hours continuous you may and i say may be eligible for compensation. Just write to them giving them all the details ie dates, times and what exactly you are claiming compensation for. PS im assuming SSP is scottish power.

Tam

johne2010

thanks for your help.

chanz4

Only the l/lord will get compensation, as they resell to you. The grid is only liable to your l/lord.