EDF refusing to keep me on old tariff

bob123

Hi

I was previously on EDF online saver V7. I received a letter last month stating that this tariff was due to end and i would be put onto the standard tariff on 1/1/12. Ive switched to Npower go fix 10 today which will take about a month to start. Having read posts on the forum stating that EDF would keep you on the OS7 till you switch, i phoned them up to ask. However they stated that as i was now on the standard tariff they couldn't keep me on the OS7?

Have others found this or am i being fobbed off? Standard tariff is a bit more expensive, even for a month.

thanks

HalloweenJack

well OS7 has ended and so far , only those in that thread say they have been kept on.

Bark01

I think the rules are:

A supplier has to tell you 30 days before increasing your prices.
Once notified you have 2 weeks to request that your prices are held.
Prices will only be held for a month or maybe 6 weeks.

If you are already on the new prices then you should have been told about the switch over 2 weeks ago.

The work around is to find out what reading was estimated on the day you switched to the standard tariff and then use this as the starting read for your new supplier. This way you will only be charged the standing charge on the standard tariff.

spiro

I think they only have to keep on your old tariff if your switch is as a result of a price rise not the end of a price plan.

rockin_plumber

I started my switch to Scottish Power at the start of December...
Rang EDF a week later to say I want my prices held as I am changing supplier, they informed me that as long as my new supplier contacts them within 14 days I would stay on OS7 prices.

My changover date is the 16th January so I wont know if they keep to their word until after that :rotfl:

OP - I think as you left it until OS7 had ended you have missed the boat I'm afraid...
OS7 doesn't exist anymore so as you are on standard tariff they cant change you back

The very latest you should have started your switch is mid Decemebr if you wanted to take advantage of this

dogshome

Bit of confusion here.
The customers right to notify a supplier that they are moveing and insistance they be charged at their present tariff prices till they do, only kicks in if they are notified of price rises on a tariff that still has time to run before it's End Date

If the the tariff has run it's full term, then that contract is finished and the Supplier/Customer obligations start afresh - The supplier gives notice are what they are prepared to offer and the customer either accepts it or rejects it and goes elsewhere
The snag is the timing.- If the customers actual date of changeover occurs whilst the old tariff contract is still in force, the original supplier has the right to charge early Exit Fee's.
As Switches usually take 6 weeks, it's probably best to start the Switch 4 weeks before the old tariff's End Date and accept a couple of weeks being charged Standard rates by the old supplier

working

I'm afraid you left it too late...

On the letter you got from EDF it will state you can stay on O7 as long as you switch and contact EDF by 31st AND the new supplier contacts them within 15 working days of your call to EDF.

As new suppliers have a 7 - 14 day cooling off period they don't usually contact the old until the 8th or 15th day. Best time to switch would have been just before the end of Dec.

bob123

Yes i probably did leave it a bit late

But i only found out about the ability to hold on your previous tariff when reading on here. There was nothing on the original letter from EDF. Ill have to lump it i guess!

macman

It looks like the 'post tariff price freeze' is now turning out to be yet another EDF system screw up, as it doesn't exist except in the imaginations of a few poorly trained CS staff.