nochex-please check your account-a cautionary tale!!

martin57

Hi there,

I feel so strongly about this that I think it might be something that Martin Lewis might have a look at .

A few years ago (maybe 3) I signed up for a company called https://www.nochex.com. I thought it a good idea at the time as I wasn't using paypal and I was buying a few small items on ebay. Basically you sign up giving them your banking details so that you can load a specified amount of money into your nochex account, and then as the need arose you could send that to a seller thorugh their nochex email. Worked fine for me and I was pleased with it at the time.

Late last year I realised that I had a small amount in my nochex account probably just £5 so I tried to sign in to return it to my bank account, only to find that my account had been deactivated because of inactivity and I had to go through a legnthy process of downloading a form, sending it with my bank account statement to their main office in Leeds. Never got any reply so emailed them today, got this reply back


Dear ******

Thanks for your message.

Unfortunately we did not receive your letter otherwise we would certainly have replied to you. Your account balance is curently zero followinf dormant account charges of £5. Would you like this account closed?

Ashley
Customer Services
Nochex Ltd
https://www.nochex.com

and later after I replied to them I go this


Dear *****

Thanks for your reply.

Your account has now been closed. The dormant account charges were applied as per our terms and conditions which you signed up to upon registration

Ashley
Customer Services
Nochex Ltd
https://www.nochex.com


a number of other customers are also complaining as seen on their forum at


http://greenroom.nochex.com/showthread.php?t=10254

and their terms and conditions states as follows



"3.11 Nochex reserves the right at their absolute discretion to apply an administration charge of no more than £5.00 per quarter on dormant accounts"

Ps I was never sent any email to say that my account was being deactivated. If you have an account with nochex please check it asap.

martin57

AuctionCUT1

WOW. I've had a nochex account for years and never knew that. Although I've only used it a handful of times, it was nice to know thats it's their. I'll have to check if mine is still active.

newkidontheblock

I had to reactive my account last year but it was nothing like you described and all of it was done online..

Premier_2

The dormant account clause has been discussed earlier

e.g.
http://forums.moneysavingexpert.com/showthread.html?t=314333

jennyjelly

I think Nochex is equally bad for buyers.

About a year ago I bought 2 dvds on ebay from a seller who seemed quite genuine, and paid through Nochex as he that was the only payment method he accepted.

One dvd arrived and proved to be a pirate copy, I emailed the seller but he had disappeared leaving only a string of negative feedback and a 'no longer a registered user' note.

Thinking Nochex would behave the same as Paypal in this situation I contacted them to reclaim the money, only to be told that they did not cover buyers cheated by their users.

I was disgusted and now will not buy using this payment method.