eBay refund farce. Am i right in what i've quoted?

arcon5

pendulum wrote: »

Well, nobody's perfect. You did after all order by mistake (incurring them costs by way of fees and staff time) - would you normally expect better from yourself or do you do these things all the time?

You're entitled to your money back, but you also deserve a bit of hassle to get it, to be honest.

Why exactly does op deserve a bit of hassle? Seems to me like it is the company that are incompetent fools who could have saved themselves money if they had better communication and systems in place!