Cahoot

WELLSIANA

i had a cahoot credit card a few years ago and it took me ages to clear because most of my repayment went on ppi..should i ask for a repayment as when i read these items i never see cahoot mentioned?

dunstonh

You dont just get a repayment by asking for it (unless it is Halifax). You have to have a reason for complaint and they have to agree with you. What is your reasons for complaint?

Jaymo

WELLSIANA wrote: »

i had a cahoot credit card a few years ago and it took me ages to clear because most of my repayment went on ppi..should i ask for a repayment as when i read these items i never see cahoot mentioned?

You won't see cahoot mentioned as much as other Banks mainly because they had or have a much smaller customer base than RBS, Halifax etc.

Secondly, you won't get a penny back just because you're asking for a repayment.

I don't think many people realise that when they're attempting PPI claims, they are fully investigated by the company to see if they are mis-sold or not as I'm also sure that they're are alot of people 'trying it on' since the court rulings.

However, if you've got genuine reasons for feeling that you were mis-sold the PPI then by all means put your claim in for it (which from reading other posts goes to santander complaints department anyway).

That's my two cents on the matter, but if you need any other further advice feel free to ask as I've worked for a number of Banks over the years (thank fully found a better job these days though).

dunstonh

I don't think many people realise that when they're attempting PPI claims, they are fully investigated by the company to see if they are mis-sold or not as I'm also sure that they're are alot of people 'trying it on' since the court rulings.

The recent FOS stats would indicate that the try-it-on complaints that have been seen at firm level (some firms were seeing as many as half the complaints as try-it-ons although 1/3rd was more typical at the time) are now seeping through to the FOS. The FOS uphold rate has dropped from 92% to 68%.

cassie16

Just to let you know, we successfully claimed against Cahoot cc (Santander) on the basis of we were never asked if we wanted or needed it (we didnt). Claimed settled in 3 weeks.

So good luck.

dunstonh

cassie16 wrote: »

Just to let you know, we successfully claimed against Cahoot cc (Santander) on the basis of we were never asked if we wanted or needed it (we didnt). Claimed settled in 3 weeks.

So good luck.

Was that during the period when they had a backlog and were settling complaints quickly or was there a list of reasons given?

Outside of backlog, a verbal allegation by itself without any other failing would normally be rejected. There have been periods where some lenders have been (and still are in the case of Halifax) paying out on complaints that would never normally be paid out on.

In your case, it was either backlog or they found another failing.

cassie16

Claim sent begining October, cheque received 3 weeks later.

Also based on we already had sufficient cover in place but was not asked if we had when opening the account. It was an on-line account and we didn't ever have any paperwork.

They didn't dispute the claim at all they said they reviewed their records and upheld the claim.

Hope this helps.

dunstonh

Also based on we already had sufficient cover in place but was not asked if we had when opening the account. It was an on-line account and we didn't ever have any paperwork.

They didn't dispute the claim at all they said they reviewed their records and upheld the claim.

The fact they turned it around in 3 weeks and it was back in October not long after they were told to review all complaints on hold as well as incoming ones, would indicate it was a backlog decision. The sufficient cover in place is a genuine complaint reason which is easy enough to prove and one of main reasons a complaint will be upheld if that is the case. The main reasons are no financial need, not eligible for cover and single premium and added to debt and charged interest. If you have one of those three then they are the main things the complaint will get paid out on. However, there are other things a complaint will get paid out on which you will never know why. They dont have to tell you but they may have found errors at their end and are paying out for those reasons even if you didnt list those reasons in your complaint.

The other issue is that banks are really scattergun on their complaint reasons. They reject some cases that should obviously be upheld whilst they uphold others that should be obviously rejected. It makes it very difficult to second guess what a bank will do.