We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Cancelling a car contract
I rang Fiat and asked to test drive Fiat Panda 1.2 Dynamic Sound 5dr Dualogic Hatchback. Went to see and drive car but decided the Dualogic (semi auto) was too expensive and wanted the manual version. Signed contract, paid £100 deposit and started to leave.
As I was leaving I notice that the roofbars that were part of the Sound package were missing. I asked about this and was told that I had signed for the base Dynamic model and not the Dynamic Sound.
Next day, rang dealer back to ask to upgrade to the Sound package and we'd pay more. Was told they couldn't get any. Asked to upgrade to the Skydome or Aircon Package (sunroof or aircon instead of upgraded stereo). Was told they couldn't get any. Asked to add roofbars, was told not possible.
Rang Fiat direct and enquired. Was told Dynamic Sound was unavailable but the Dynamic Skydome and Aircon was available and to go back to the dealer.
30 mins later dealer rings me and says roofbars can be fitted at a charge of £400 (retail was £150). Provisonally agreed to this, but haven't signed anything since the original contract yesterday.
To be honest, I would rather just cancel now as I'm not getting the car I want and I'm having to pay over the odds for it.
Am I legally allowed to cancel? And if I can, will I lose more than just the £100 deposit? Or am I better off with just keeping the car I've signed for?
If it makes any difference (and I realise that it probably doesn't) the dealer has not signed the order form that I've got here.
As I was leaving I notice that the roofbars that were part of the Sound package were missing. I asked about this and was told that I had signed for the base Dynamic model and not the Dynamic Sound.
Next day, rang dealer back to ask to upgrade to the Sound package and we'd pay more. Was told they couldn't get any. Asked to upgrade to the Skydome or Aircon Package (sunroof or aircon instead of upgraded stereo). Was told they couldn't get any. Asked to add roofbars, was told not possible.
Rang Fiat direct and enquired. Was told Dynamic Sound was unavailable but the Dynamic Skydome and Aircon was available and to go back to the dealer.
30 mins later dealer rings me and says roofbars can be fitted at a charge of £400 (retail was £150). Provisonally agreed to this, but haven't signed anything since the original contract yesterday.
To be honest, I would rather just cancel now as I'm not getting the car I want and I'm having to pay over the odds for it.
Am I legally allowed to cancel? And if I can, will I lose more than just the £100 deposit? Or am I better off with just keeping the car I've signed for?
If it makes any difference (and I realise that it probably doesn't) the dealer has not signed the order form that I've got here.
0
Comments
-
Hi,
I knew about someone that paid there deposit, and rang the day she was ment to pay the balance, and wanted to change the colour!.
She got away with it.
May be worth ringing citizen advice and asking them...
I am sure if you are getting it on credit, you will have a cooling off period...
The dealer may be trying to off load this model, as he will have it in stock...either there or at another branch...
Good luck
Best regards
Barry
https://www.theairlineguide.co.uk0 -
Push it with them - they want your business but it sounds like they are hoping you will just play along - don't (not expecting you to !) - they will lose more than you if the sale doesn't go ahead - if they don't play your way then walk away - lots of cars for sale at the moment.
Have a look at the forum on https://www.honestjohn.co.uk for friendly advice on this.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards