Eon huge bill out of the blue.(please help)

shell311

E.ON_Company_Rep_Amanda wrote: »

Hi Shell311

I’m so sorry that we haven’t sorted this out when you’ve called us, it is scary to discover you owe £3904.00 without any real explanation why.

It sounds like you may have had a catch up bill after a series of estimates, which has prevented us from reviewing your Direct Debit sooner however; if we’ve been reading your meter regularly then this shouldn’t have happened.

As you’ve had no joy on the phones and a little one to think of, I’d like to look into this for you as soon as possible. Could you send an email to the address on my profile with your details?

We need to determine whether the balance is correct and why we’ve been estimating your bills for so long. I’ll look into whether you’re covered by the Billing Code Cardew mentioned and make sure that we offer you a payment plan that you can afford.

I’ll keep an eye out for your email Shirley and get the ball rolling straight away

Amanda

Hi I have pmd you.
Thanks for offering to help

[Deleted User]

I have a very similiar altho longer standing problem.., I have emailed as well lol. Thank you.