Virgin media to bt

Leedash

I'm in the process of changing my provider to bt,as virgin media how big they are there customer relations and price are absolute rubbish,I've currently got large broadband what is or does anyone know what the bt version is of this ? Don't understand mb's,I've currently got a bt phone line previous to me goin on virgin,would this mean a simple connection or us there a connection fee ? And will virgin require anything to cancel been with them twenty years since the ntl days

Buzby

You don;t say if you are a VM National or Cable customer. Both are equally bad for customer service, it remains the luck of the draw, however BT's internet cannot compete with VM's cable, even with its new 'infinity' service. If non-cable, the sides are evenly matched.

Mark_In_Hampshire

The "L" package (on cable) is the 10Mbps service which is in some places on the old part of the network and is the least best performing.


The equivalent service on a phone line based service is probably the Fibre-to-the-Cabinet service (BT call this Infinity but there are a growing number of suppliers, that's just a brand name) - however the total cost is likely to be higher than you pay now, and so is the speed both upstream and downstream.

Some people can get a similar speed (10Mbps) from an ADSL2+ service - that's to say non fibre- but the percentage of phone lines capable of such high speeds is quite small. On the other hand, if you don't find yourself worrying about speeds too much and aren't doing anything too "heavy" then you may not notice much difference if you end up with say a 6Mbps connection.

But you might, if you end up with a 1Mbps connection. Only fibre based services (FTTC, Virgin Media cable) are near certain to deliver 10Mbps+ performance.

In terms of customer service, I fear you'll be disappointed going to BT. If that's the key priority area I'd forget it.

As far as the connection of the old line is concerned you'll need to ask your intended provider, it ranges from free to £150.

You need to give VM the notice period (usually 30 days) and you won't need something called a MAC code (if the question comes up)