Hastings direct write-off issues

Hastings_Direct_company_representative

Hi agray2812,

Sorry to hear that you are still having problems with our service, if you would like to contact me directly I will be happy to help.

Many Thanks
Jamie Wicks
Social Media Manager
Hastings Direct

Lum

The salvage places are worse than the insurance companies in my experience.

Check that they haven't cashed in your road tax and drained your petrol tank (most likely into one of their own cars) too. Also check that all your belongings are still there and it's not missing any parts.


At least yours got delivered back to the same city. We had to go get ours ourselves at our own expense from bloody Essex.

lostsheep

I imagine if you asked one, they'd say draining the fuel tank is a safety measure; it is, of course, just stealing, though. If I have cause to use one ever again, I'll be taking a photo of the guage first.

agray2812

Hastings_Direct_company_representative wrote: »

Hi agray2812,

Sorry to hear that you are still having problems with our service, if you would like to contact me directly I will be happy to help.

Many Thanks
Jamie Wicks
Social Media Manager
Hastings Direct

Hi thanks,

Can you give me an email addres i can contact you on please?
Thanks.

atrixblue.-MFR-.

agray2812 wrote: »

Hi thanks,

Can you give me an email addres i can contact you on please?
Thanks.

call hastings direct with the info this person give you but tell the other end that jamie etc has left me a message to call them back and is awaiting my call and to put you through asap.
and make sure you have the v5c back and any documents that you sent in and that the car is not cat d registered as you seeking a second opinion to wich your entitled if they have make a formal complaint the the ombudsman.

Sgt_Pepper_2

lostsheep wrote: »

I imagine if you asked one, they'd say draining the fuel tank is a safety measure; it is, of course, just stealing, though. If I have cause to use one ever again, I'll be taking a photo of the guage first.

How is it theft?

Lum

If the car is just being stored because the owner is going to buy it back, they are intentionally removing something of value that isn't theirs from the car, thus permanently depriving the owner of that thing.

It's no different to them taking the Tom-Tom the owner left in the glovebox.

Hastings_Direct_company_representative

Hi Agray2812,

Please contact me on [EMAIL="socialmedia@hastingsdirect.com"]socialmedia@hastingsdirect.com[/EMAIL]

Many Thanks
Jamie Wicks

Norman_Castle

The salvage places are worse than the insurance companies in my experience.

Check that they haven't cashed in your road tax and drained your petrol tank (most likely into one of their own cars) too. Also check that all your belongings are still there and it's not missing any parts.

I had a Mini written off years ago, after recovery and delivery to me a few weeks later, the battery, the radio, and a few other parts were missing and a seatbelt was partially removed. Luckily I had removed my tools and other items before recovery. I now keep a few large bags in the car so I can empty it before removal.

mikey72

It's not new. I was in a scrapyard years ago, the guy was offering me the parts I wanted off the insurance recoveries he was storing for the owners.