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The Sunday Times British Gas Campaign
DampProof
Posts: 116 Forumite
They say, and apparently marketing statistics regularly confirm, that a happy customer will recommend friends and colleagues to a company from which they have or are receiving good service. It is much less expensive to keep a customer than have to recruite a new one.
On the other hand, a company which fails or upsets its customers will receive nearly 10 x more bad publicity than a satisfied one. I know this for a fact.
They may have only pi**ed me off once, but boy, 10's of thousands have read about it.
Heres to MSE and the campaign to get rid of the stink in our service industries :beer:
On the other hand, a company which fails or upsets its customers will receive nearly 10 x more bad publicity than a satisfied one. I know this for a fact.
They may have only pi**ed me off once, but boy, 10's of thousands have read about it.
Heres to MSE and the campaign to get rid of the stink in our service industries :beer:
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