We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Help...please....Barclays taken 6 weeks to refund AFTER letter saying they'd sent it
susiesweetlips
Posts: 8 Forumite
Hi Folks,
I wonder if anyone has any experience of this...and if so, how have you handled it?
Earlier in the year I was awarded a refund of PPI when my complaint was upheld for 2 cards....1 less than £1k, and the other over £62K. The letter said that it may take up to 8 weeks to process the refund, so I allowed for this. They duly followed process with the smaller one and on the 8th week, they sent a cheque after logging the refund on my card.
However, the £62k has been logged on my credit card account and is still sitting there...and has been there for way over 10 weeks now....everytime I phone, they say the direct bank transfer has been processed - in the last 6 weeks, twice it has supposedly been sent to the wrong account, then recalled :eek:
Then, every other time I call they say "its because of the amount...it has to be refunded by a senior manager"....and it has gone off to them for processing. When I ask to speak to the senior manager processing the refund, they say they cant put me through...for various reasons. :mad::mad::mad:
To recap, for clarity.....this situation is waiting for a refund from my credit card.....where the PPI was paid.....anyone have any idea what to do to make them get their corporate finger out of their *rse?
Am I going to have to take it to the Ombudsman?
Many thanks for your input....I really appreciate it
.
I wonder if anyone has any experience of this...and if so, how have you handled it?
Earlier in the year I was awarded a refund of PPI when my complaint was upheld for 2 cards....1 less than £1k, and the other over £62K. The letter said that it may take up to 8 weeks to process the refund, so I allowed for this. They duly followed process with the smaller one and on the 8th week, they sent a cheque after logging the refund on my card.
However, the £62k has been logged on my credit card account and is still sitting there...and has been there for way over 10 weeks now....everytime I phone, they say the direct bank transfer has been processed - in the last 6 weeks, twice it has supposedly been sent to the wrong account, then recalled :eek:
Then, every other time I call they say "its because of the amount...it has to be refunded by a senior manager"....and it has gone off to them for processing. When I ask to speak to the senior manager processing the refund, they say they cant put me through...for various reasons. :mad::mad::mad:
To recap, for clarity.....this situation is waiting for a refund from my credit card.....where the PPI was paid.....anyone have any idea what to do to make them get their corporate finger out of their *rse?
Am I going to have to take it to the Ombudsman?
Many thanks for your input....I really appreciate it
.
0
Comments
-
Send Bob Diamond an email,he will make them move.
Google ceo email and look for him.0 -
Okay.....thanks, Amersall...I will.
Will update when I have any further info
xoxo0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.6K Banking & Borrowing
- 254.5K Reduce Debt & Boost Income
- 455.5K Spending & Discounts
- 247.5K Work, Benefits & Business
- 604.4K Mortgages, Homes & Bills
- 178.6K Life & Family
- 261.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards