HELP, getting money back, dispute when using paypal as guest user

cor26

My boyfriend bought uggs off of ebay as a xmas present. As we both used the ebay acc he opened a 2nd acc and paid for them through this. It turns out the uggs are fake. When i try to open a dispute in his ebay it says

" You purchased this item as a PayPal guest user and will need to contact PayPal directly by going through their Resolution Centre."

However he did not sign up to paypal. Where do we stand on this, can we still open a dispute? If so how? And how likely are we to get the money back?

Thanks in advance.

Obviously_the_best

You could try giving them a ring, they're usually quite helpful, their number is 0800 358 7929 or 020 8605 3000

winterwhite11

whats a paypal guest user? i thought you had to have an account to pay.

winterwhite11

i,d also say never buy uggs off ebay, i,m sure 99% are fakes

Obviously_the_best

winterwhite11 wrote: »

whats a paypal guest user? i thought you had to have an account to pay.

You can use eBay guest checkout on some BIN items, and you can checkout with PayPal by clicking 'I don't have an account', then typing in your card details, which makes you a guest user