Look fantastic and GHDs

Mrled_2

Thanks for all the help so far.
Below is what I sent them this afternoon and below is their reply

Sent by: You. 30 December 2011, 13:01

NOTICE OF CANCELLATION
Under the Distance selling regulations I wish to return one set of "ghd Scarlet Deluxe Collection Set " which was ordered on 21st December and was received on 22nd December.
This is as per paragraphs 3.22 onwards on page 17, and paragraphs 3.46 onwards on page 25 of the OFT's guide to the DSRs
As well as point 10 - cancellation rights within your own terms and conditions.
As I am sure you are aware, as a customer I have seven working days to cancel this item which gives me until the 5th January so I am well within the timescale.
Could you please let me know when you will be collecting the goods, alternatively if you give me an address to send them to I will deliver them to you.
Thank You



And they replied with

Sent by: lookfantastic.com. 30 December 2011, 13:20

Hi Glenn

Thank you for your message

When they are return to us, we will have to send them to Ghd for you.

The Ghd Number is 0845 3301133

lookfantastic.com
Freepost RSKX-KLCH-ZKTX
Unit 10
Stretton Distribution Centre
Grappenhall Lane
Appleton
WARRINGTON
WA4 4QT

You need to include a brief covering letter, stating your unique returns reference number ****** order number and the reason for return. Without this we will not be able to complete your return and this may result in the item being sent back to you.

Please obtain proof of postage, this is a free service offered by the post office and will act as your insurance if the item is not received back with us. Without this we will not be able to send a replacement to you in the rare event that your item is not received by our warehouse.

Thanks again for getting in touch.

Kind regards

To me it looks like they are still going to send them off to GHD for repair. What should I do now. Keep the product and send a letter or send them back with a covering letter?
Why cant things be simple!

The_Pedant

As people have previously stated (by bod & unholyangel), you are in a much stronger position by invoking your rights granted by the Sale of Goods Act.

Goods are faulty upon delivery or just after. Reject the goods (as not of suitable quality) for a full refund.
They would also be liable to cover the return postage.

wealdroam

Both SOGA and DSRs should work equally well in this situation.
Especially as they have supplied a Freepost return address.

Op, you appear not to have told them that you are expecting a full refund of all monies paid.

From your latest email, could they reasonably assume you are returning them for repair?

pulliptears

Mrled wrote: »

Please obtain proof of postage, this is a free service offered by the post office and will act as your insurance if the item is not received back with us.

Please please don't do this! A proof of postage will only cover you for 10x the value of a first class stamp, woefully inadequate for a set of GHD's. It will be more expensive but please send them via special delivery, that way you can prove beyond doubt the company have received the GHD's and should they be lost en route you can claim the full value back.

Rex_Mundi

pulliptears wrote: »

Please please don't do this! A proof of postage will only cover you for 10x the value of a first class stamp, woefully inadequate for a set of GHD's. It will be more expensive but please send them via special delivery, that way you can prove beyond doubt the company have received the GHD's and should they be lost en route you can claim the full value back.

Wise words!!