Elderly Man has a problem

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Hintza wrote: »

How does the instruction book in Dutch turn something into unmerchantable quality? Instruction books are readily available.

Wheels are readily available for cars. But if I bought a new car, I'd expect them to be included, not to have to obtain them seperately.

As an aside, if the manual contains safety instructions then the retailer is opening themselves up to all sorts of risk by not supplying it in English.

Flyboy152

DVardysShadow wrote: »

I would say that he is entitled to a refund. He asked for a Kindle and was sold the other thing as an equivalent, in reliance upon the shop.

Indeed, it sounds as though it is not fit for purpose.

Flyboy152

whatmichaelsays wrote: »

I'd say that you couldn't necessarily use the charger thing as a point for return and the "the assistant didn't mention it" defence probably wouldn't go far - it wouldn't be unreasonable for a shop assistant to assume that someone looking for an eReader would have regular access to a PC and an assistant wouldn't be expected to point out every draw-back of the product without being prompted.

As for the other stuff, the argument is whether the device sold suitably meets what the customer requested.

But it is their job to do that. This is not just one obscure drawback though, is it? The fact that one needs a seprate charger and the reader wouldn't download books, is pretty much a material fact.

Flyboy152

Hintza wrote: »

How does the instruction book in Dutch turn something into unmerchantable quality? Instruction books are readily available.

The only thing the OP has here is the the lack of books. POerhaps this might help

http://www.sony.co.uk/discussions/community/en/community/reading/buy_ebooks

Pretty well important to have the instructions in language the customer can understand. Otherwise how can they get to know how it works? If they can't get it to work, it is not fit for purpose.

peachyprice

whatmichaelsays wrote: »

-an assistant wouldn't be expected to point out every draw-back of the product without being prompted.

He would be expected to when the customer had asked for a specific product and the assistant sold him an alternative.

A Sony e-reader is not a Kindle and does not work the same as a Kindle, this material fact should have been pointed out to the customer.

amagicdrag0n

Thanks a lot for your advice guy's
I tried taking it back to the Doncaster branch of 'Power' (powercentre.com).
There return policy states that they will only give a voucher instead of a refund and the would deduct 10% because the box had been opened.
No amount of pleading or explaining of the circumstances would make them change their minds. My Father-in-Law has decided to bite the bullet and keep the e-reader (he says he is to old for all the hassle)

custardy

amagicdrag0n wrote: »

Thanks a lot for your advice guy's
I tried taking it back to the Doncaster branch of 'Power' (powercentre.com).
There return policy states that they will only give a voucher instead of a refund and the would deduct 10% because the box had been opened.
No amount of pleading or explaining of the circumstances would make them change their minds. My Father-in-Law has decided to bite the bullet and keep the e-reader (he says he is to old for all the hassle)

be worth firing a letter off to them
the reader really isnt fit for his needs vs a kindle

stugib

amagicdrag0n wrote: »

There return policy states that they will only give a voucher instead of a refund and the would deduct 10% because the box had been opened.

For the sake of £15 and avoiding a load of hassle, I'd personally take them up on it and replace it with a Kindle (assuming they sell them). No point having an eReader with an unaccessible book store!

peachyprice

stugib wrote: »

For the sake of £15 and avoiding a load of hassle, I'd personally take them up on it and replace it with a Kindle (assuming they sell them). No point having an eReader with an unaccessible book store!

They sold the elderly man the Sony because they don't sell Kindles.

unholyangel

amagicdrag0n wrote: »

Thanks a lot for your advice guy's
I tried taking it back to the Doncaster branch of 'Power' (powercentre.com).
There return policy states that they will only give a voucher instead of a refund and the would deduct 10% because the box had been opened.
No amount of pleading or explaining of the circumstances would make them change their minds. My Father-in-Law has decided to bite the bullet and keep the e-reader (he says he is to old for all the hassle)

You could call consumer direct or trading standards and see if they'll help. You're not looking to return it under their policy, you're looking to return it because it is not fit for purpose. Its like selling a bald man a comb when he asked for a hat (well, more or less :rotfl:)

Does the sony one mention anything on the box about pc required? I know some products do this and from my own experience, they usually ask you at checkout that you have the necessary equipment/software to use it.