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Beware caravan/car insurance with One Quote Direct/Europa Group

I have been having a problem (again!...and yes it has been my own fault for choosing a cheap quote from Moneysupermarket.com against my better instincts) cancelling caravan insurance provided by Europa Group agented by One Quote Direct.

One Quote is principally a web-based broker providing car and caravan insurance and rates well on comparison sites. What they don't tell you at the outset is their high charges and the difficulties they create when it comes to cancelling a policy, especially if you pay monthly. Altough the insurance can be arranged and set up online by e-mail it can only be cancelled by phone, which lo-and-behold is rarely answered.

They will acknowledge an e-mail but customer services will not act upon it to cancel a policy even from your registered mail account allowing them to push charges forwards, so they claim.

Their pay monthly quotes are initially attractive but their very high admin. and cancellation charges, should you do this (such as when you sell a caravan or car in my case),would make it far cheaper to choose a pay in full option at the outset or better still deal with a better company on pay monthly with fairer,more transparent and open trading policies.

One Quote will also instruct a connected debt collection company whilst in mid-discussion with you regarding the cancellation date and amounts owed etc. so do beware of their informal telephone approach and insist on discussing matters by letter only.

I would be interested in hearing from other users here who have had a similar problem with One Quote Direct and should you choose to deal with them do check and recheck their initial terms & conditions especially their suspect cancellation policy.
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