Talk Talk Six Months Moving Overseas

bherts · 29 December 2011 at 5:31PM

Hi there.

I am six months into a TalkTalk phone and broadband contract. I moved home so they started a new contract but I have been a customer for 5 years.

I am moving overseas. Can I cancel the contract? Obviously TalkTalk wont be able to serve me at my new address

...

Thanks

Browntoa · 29 December 2011 at 5:33PM

nope , you will need to buy out the remainder of the contract

bherts · 29 December 2011 at 5:36PM

Browntoa wrote: »

nope , you will need to buy out the remainder of the contract

So what happens to the remainder of the contract?

Browntoa · 29 December 2011 at 5:40PM

nothing , you pay them to settle the account before the end of the 12/18 months you agreed to, may also include any "incentives" that were made to sign up like half price for 6 months which are dependent on finishing the contract

if someone moves in the house the day after you move and signs with them then its just bad luck for you I am afraid

http://help.talktalk.co.uk/app/answers/detail/a_id/1617/~/is-there-a-charge-for-terminating-my-contract-early%3F

The early termination charge is the amount you can be charged when you cancel your TalkTalk contract within the minimum period.
What is the Minimum Period?

The minimum period is the amount of time you have agreed to stay as a TalkTalk customer when you joined us. If you leave us before the end of this period you may need to pay an early termination fee. You are made aware of how long this is when you join TalkTalk and it is included in your contract. It is usually either 12, 18 or 24 months.
How much are the early termination charges?

It depends upon how long you have left until the completion of the minimum period and what sort of TalkTalk customer you are.
If you are a TalkTalk phone only customer, it is £3 for every month remaining in your minimum period.
So if you have three months left on your minimum period, it is 3 multiplied by £3, equalling £9.

If you are a TalkTalk Broadband & Phone customer, unless you take TalkTalk Plus, it is £8 for every month remaining in your minimum period.

So if you have six months left on your minimum period, it is 6 multiplied by £8, equalling £48.

If you are a TalkTalk Broadband & Phone customer, who takes Plus, it is £13.50 for every month remaining in your minimum period.
So if you have six months left on your minimum period, it is 6 multiplied by £13.50, equalling £81.

How are TalkTalk early termination charges calculated?

TalkTalk have a minimum period to ensure that we can recover the costs in acquiring, provisioning and servicing customers and return a profit. If a customer therefore leaves us before the end of the minimum period, we are entitled to recompense for the outlays.
However, when calculating these amounts we remove the various monthly costs we have would have incurred if we continued to service the customer. As a result the early termination charge is less than your total monthly charge, including line rental

bherts · 29 December 2011 at 5:57PM

So you just pay the termination charge or you pay your existing contract plus the termination charge?

Browntoa · 29 December 2011 at 6:06PM

the text I posted says just the termination charge for the months left depending on the package

If you are a TalkTalk phone only customer, it is £3 for every month remaining in your minimum period.
So if you have three months left on your minimum period, it is 3 multiplied by £3, equalling £9.

If you are a TalkTalk Broadband & Phone customer, unless you take TalkTalk Plus, it is £8 for every month remaining in your minimum period.

So if you have six months left on your minimum period, it is 6 multiplied by £8, equalling £48.

If you are a TalkTalk Broadband & Phone customer, who takes Plus, it is £13.50 for every month remaining in your minimum period.
So if you have six months left on your minimum period, it is 6 multiplied by £13.50, equalling £81

bherts · 29 December 2011 at 6:38PM

So you dont buy out the remainder of the contract. Thanks

Buzby · 29 December 2011 at 9:11PM

You never 'buy out' a contract - what you are paying for is the amount you would pay for the minimum term imposed as part of your agreement. It is not based on how long you have been a customer, but the period imposed by the supplier (usually automatically) due to your agreeing to extend or enhance your package or plan.