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Ernest Jones ignoring Sale of Goods Act?
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Absolutely a bangle shouldn't be ruined like that (hollow or otherwise) unless subjected to a large blow/damage.
Escalate the complaint. Give EJ a chance to correct, but absolutely do not give up with this. I would be livid with the response."One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0 -
You buy a wool jumper. You catch it in the door. It snags.
Do you blame the manafacturer?
Can't see any difference with this. Would you assume a damaged jumper was determined to have a fault and expect the retailer to prove misuse?
For a bracelet to dent it must have been knocked. I once trapped a ring in a door- I didn't blame the jeweller- it was my fault. Accidents happen. Move on.June challenge £100 a day £3161.63 plus £350 vouchers plus £108.37 food/shopping saving
July challenge £50 a day. £ 1682.50/1550
October challenge £100 a day. £385/£31000 -
Absolutely a bangle shouldn't be ruined like that (hollow or otherwise) unless subjected to a large blow/damage.
Both of my bangles are dented and neither have been subjected to a large blow/damage. It really doesn't take much to dent them.
The OP never said it was ruined by the way, just dented.0 -
starrystarry wrote: »Both of my bangles are dented and neither have been subjected to a large blow/damage. It really doesn't take much to dent them.
The OP never said it was ruined by the way, just dented.
I have one that doesn't come off my wrist. Not ever. I got it 18 years ago and it wouldn't have been expensive (about £150ish). It's misshapen after years of wear (with 3 kids!), but there are no dents in it whatsoever."One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0 -
starrystarry wrote: »The OP never said it was ruined by the way, just dented.
That's true - I'm replying as if the bangle is now unwearable due to it's appearance. We've not been told that this is the case. If it was, I would take it back as stated.
And......I can assure you, they would be replacing/refunding it."One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0 -
As has been stated, gold is a soft metal. Scratches/dents do happen. The more pure the gold is, the softer it will be. You buy a 24ct item and that is significantly softer than 9ct (as it is the alloys contained in 9ct which make it less ductile). In fact, for 24ct items, you will find that with use....they will wear down simply because of its softness!You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0
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I have one that doesn't come off my wrist. Not ever. I got it 18 years ago and it wouldn't have been expensive (about £150ish). It's misshapen after years of wear (with 3 kids!), but there are no dents in it whatsoever.
Is it hollow? If it is, i'm surprised it hasn't snapped as this often happens with hollow ones when they are bent out of shape.
As for price, the price of a piece of jewellry can reflect the materials used.......but it can also reflect the workmanship put into it. You can buy a solid gold bracelet for say £300 that is plain and not fragile at all. However you can also pay £300 for one that actually has very little gold in it, extremely fragile etc all because of the detail put into it.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
A photo of the bangle, showing the dent, might help. OP?0
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unholyangel wrote: »Is it hollow? If it is, i'm surprised it hasn't snapped as this often happens with hollow ones when they are bent out of shape.
No idea - I've just weighed it and it's 12 grams. I doubt it's solid.
It was a present for my 21st (hence why it never comes off) so I wasn't present at the purchase but it would not have been more expensive than say £130ish."One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0 -
pleasedelete wrote: »For a bracelet to dent it must have been knocked. I once trapped a ring in a door- I didn't blame the jeweller- it was my fault. Accidents happen. Move on.
The question is whether the amount of knock could be considered misuse or normal wear and tear. Given the OP hasn't stated the bangle took any form of heavy blow, why would you automatically assume it's an accident and that the OP should move on?0
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