EDF-leaving due to serious credit balance

darlodave

I've decided to leave EDF because they have taken much more money than i have used in credit. Despite several emails to request a credit refund they haven't responded. Does anybody know what happens to my credit balance when I transfer to Co-operative - will it be a cheque or transfer to co-op? My worry is that by transferring EDF will stall further as my leverage (as a user) has gone. EDF were great up to 6 months ago but have exposed themselvs as another rip off merchant.

jalexa

darlodave wrote: »

I've decided to leave EDF because they have taken much more money than i have used in credit. Despite several emails to request a credit refund they haven't responded. Does anybody know what happens to my credit balance when I transfer to Co-operative - will it be a cheque or transfer to co-op?

To answer your direct question, the balance will not transfer to the new supplier. It will be paid to you by Edf, whether by cheque or direct credit I am not certain.

You are entitled by supply regulations to request a credit refund and the supplier must either comply or explain why not. A failure to do either would be grounds for a formal complaint in accordance with the Edf complaints procedure.

Regarding your "tactics", whatever your desired outcome, I suggest you give phoning a try. Recently, particularly weekday mornings, wait times have come down. You could either try for a credit refund, a payment reduction or a combination of both. If you get a reduction and/or a credit refund you can still switch - if that is what you want to to.

I see no reason not to switch to a more competitive tariff as indicated by a comparison website.

darlodave

Thx for the advice jalexa. All that sounds highly logical.

chanz4

Have you given them actual reads? If not this maybe a reason for none refund

macman

This assumes that you are not still in a minimum term contract with EDF?

keystone

[RANT]Why oh why do people (and not just the OP) seem to think that firing emails at a company this size is going to get them any results. Its like a mouse climbing the hindleg of an elephant planning rape. You really need to communicate withy them in a much more formal manner or you are dead in the water and don't exist. Telephone calls are undeniable too as they record them all.[/RANT]

Cheers