Please help MSE test the Celebrity Consumer Rights Quiz

Former_MSE_Alana

Hi folks,

We've compiled a new 'Celebrity Consumer Rights' to test your knowledge. We're still tweaking a few things, but it should be almost ready and we'd really appreciate it if you could spend 5 minutes testing it out for us.

Please reply here if you notice any problems.

http://www.moneysavingexpert.com/quiz/consumer-rights/

Many thanks,

MSE Alana

System

got 8/10 not as bad as i thought id be.

bod1467

9/10 - you got me on Pippa.

tomjonesrules

In that case I think it's playing up - I just finished and apparently 15 out of 15 people all got 100%!

tomjonesrules

Q1 fails to reflect that a store cannot exclude the consumer's statutory right to return faulty goods, the statement in itself would be unlawful.

Q4 fails to specify whether the retailer's t&cs state who pays the return charge. I also disagree that you will 'usually' have to pay for the return, quite the opposite to my own experience. Also it is 'the', not 'he'.

Q6, 'now it's now stopped working'???

Q9, 'Lady Gaga bought a karaoke machine ...'

meher

the questions are cleverly :snow_grin worded

mo786uk

I would dispute the fact that a bank statement is on its own a replacement for a receipt for the purposes of the SOGA.

If you have bought multiple items it may not be (as it wont correspond with the items price) - and even if you bought 1 item it doesnt NECESSARILY prove you bought the exact item you are taking back - but I spose in rality it does most of the timne.

I believe there is also some debate about whether totally free gifts coem with SOGA rights are they are not being bought........

halibut2209

Yup, Q4 is incomplete with the choices. You only need to pay the return costs IF it states you must in the T&C AND if that is in a durable format. A website is NOT considered durable. It must be in writing or an email.

Former_MSE_Sally

Thanks for your feedback so far .

We're still tweaking it, so let us know if there's anything else.

MSE Sally

unholyangel

tomjonesrules wrote: »

Q1 fails to reflect that a store cannot exclude the consumer's statutory right to return faulty goods, the statement in itself would be unlawful.

Q4 fails to specify whether the retailer's t&cs state who pays the return charge. I also disagree that you will 'usually' have to pay for the return, quite the opposite to my own experience. Also it is 'the', not 'he'.

Q6, 'now it's now stopped working'???

Q9, 'Lady Gaga bought a karaoke machine ...'

Not quite sure i would agree with your first point about Q1. Says in the question they're too small (ergo not faulty) and then says in the answer "You only have rights if it's faulty" and then goes on to explain that if the stores policy allows the return (and its not excluded) then you can also enforce this as it would have formed part of the contract.

If for Q6 you mean that it doesnt state why it has stopped working, it does then say the shop agree its faulty (thus giving the impression - to me anyway - that it was inherent and not misuse.

Not sure what your issue is with Q9, unless its just the irony/facepalm factor.

Q4 is spot on though They'd be entitled to £36 if they weren't provided with the necessary information.

meher

May be some questions don't offer more options than we would have liked to see but by the end of the quiz and revisiting the answers, we learn the spirit and essence of consumer rights and law concerned. The quiz is kept simple and made interesting. I'd add nothing more to it because when it is complicated, the fun element would be gone.