superdry gilet

ryanlynn95 · 28 December 2011 at 4:00PM

I recently just bought a superdry gilet (£84.99) but its to small, its still got all the tags on and it hasn't been worn but I've lost the receipt.

Where do i stand? what can i do?

Thanks

Ryan

fluffnutter · 28 December 2011 at 4:05PM

How did you pay? If you paid by card, a bank or credit card statement can suffice as proof of purchase. Did you buy online? If not, what is the shop's return policy? Unless you bought online, you don't have the right to exchange anyway (receipt or no receipt) simply because it's the wrong size, but many shops will have return policies that allow you to do so within a particular timescale. How long ago is 'recently'? (Particularly important if you bought online).

Need more info.

ryanlynn95 · 28 December 2011 at 4:09PM

I got it yesterday and yes i bought it online?

fluffnutter · 28 December 2011 at 4:17PM

ryanlynn95 wrote: »

I got it yesterday and yes i bought it online?

That makes it easy. You have two choices. Return it and ask for a bigger size, or return it under the Distance Selling Regulations and ask for a full refund. Either should be straightforward. Go back on to the website and check their returns procedure for specific instructions.

If you do want a full refund, make sure you tell them by email within seven working days (from yesterday).