Comet

simonholmes

I bought a Beko bult in oven on Nov 2, 2010. I purchased it with my debit card. I did not take out the extended warranty. It has stopped working and Comet want to send and engineer out to assessit and if oisible fix it, but wnat to charge me. Surely the product should last more than a year, what should I do?:(

fluffnutter

What do they want to charge you for? If they're charging you for an assessment to see if the fault is inherent, this is perfectly reasonable. If the engineer deems it to be an inherent fault, you will get the cost of the assessment back, plus you should get the item repaired for free.

Alternatively, you can arrange (and pay for) your own assessment. The same rules apply - if the fault is deemed inherent, Comet should reimburse you the cost of the assessment plus repair your oven.

You won't be able to avoid this assessment because the goods are over six months old. Ask Comet to clarify exactly what the charge encompasses and ask for assurance that a) they'll reimburse you the cost of the assessment if the fault is deemed inherent and b) if the fault is not deemed inherent that you're under no obligation to pay for a repair (you might decide instead to buy a new oven, for example).

wealdroam

fluffnutter wrote: »

...and b) if the fault is not deemed inherent that you're under no obligation to pay for a repair (you might decide instead to buy a new oven, for example).

But in this situation I believe the consumer is still responsible for the 'assessment' fee, so it may well be more economical to have the guy repair the thing while he is there 'assessing'... especially if that assessment fee becomes part of the repair charge.

As Fluffnutter says, it's really important to understand what you are being charged for.

fluffnutter

wealdroam wrote: »

But in this situation I believe the consumer is still responsible for the 'assessment' fee, so it may well be more economical to have the guy repair the thing while he is there 'assessing'... especially if that assessment fee becomes part of the repair charge.

Agreed. I wasn't explicit in my original post, but if they fault is deemed not inherent, then the assessment fee must be paid by the consumer.