Bosch washer dryer from Currys

albax694

I purchased a Bosch washer dryer online via Currys on 2nd July this year and took delivery of it approx a week later. I paid via my credit card.

On delivery there was evidence of the package having been bumped. It looked to be just the packaging so I took delivery. The machine looked fine once unwrapped. It also operated ok as well.
Within a few weeks though it became evident the damage was internal as the front fascia began to vibrate quite loudly. Contacted currys who sent out bosch enginer. he fixed it and got me a replacement fascia which solved issue.
Approx 2-3 months later the dryer function began to not operate properly. It would just stop in mid-cycle. You had to switch machine off and restart cycle. I checked manual and only maintenance advice was to make sure drain pump was clear which I did. Again currys organised Bosch engineer to come out. This time he said he couldnt find a fault or at least the onboard memory wasnt showing anything logged. The machine had actually began to work again so we left it at that.
The same fault has re-occured again in past week, stopping in mid dry cycle.

I have organised Bosch engineer to come out Thursday morning using Bosch website directly as I realised that is all the Currys person was doing.

Now if he comes out and says there is no fault again, where do I stand?
Ideally if he finds a fault and fixes it then great. if not then I would like a replacement.
Where do I stand or go about this?
Bought online via credit card less than 6 months ago.

Ive read consumer rights post(s) but im not 100% sure what to do next

Thanks in advance.

custardy

at this point it is only the 2nd chance they have had to fix it
so its a bit early to be looking at options bar letting them attempt a repair

albax694

custardy wrote: »

at this point it is only the 2nd chance they have had to fix it
so its a bit early to be looking at options bar letting them attempt a repair

Ok, what if they say they find no fault like last time and therefore offer no repair?

Where do I stand?

custardy

well from memory they have 3 attempts at repair before you can ore onto repair/replace/reund territory
so its still too early

albax694

custardy wrote: »

well from memory they have 3 attempts at repair before you can ore onto repair/replace/reund territory
so its still too early

ok thanks. my other concern is they said if they come out and there is no fault found then they may charge

Esqui

But surely if no fault can be found, then no remedy is necessary? I would presume as per SoGA, the report from the engineer would be enough to prove that no inherent fault is present.

aldredd

We had a similar fault with our washer/dryer - it took a few visits for them to figure it out, but turned out to be a faulty door lock/switch (it would think the door was open so would stop mid-cycle). Perhaps worth asking them to check it out?

albax694

Im back on again and found my previous thread regarding this washer dryer. A few months on and we are still having problems!
we are now upto having had an engineer out from Bosch to 5 times, the most recent being last Saturday the 7th April. This time the dryer was giving a fault code on the display and failing to complete a dry cycle. The engineer came out, performed a repair to the setup and said it may fix it. He did say that if it didnt fix it then it may need yet another new part replaced. Sure enough the same fault occurred within 24 hours.
Contacted Bosch and currys to request a replacement machine. Neither have been willing. All I can get is Bosch to send out engineer again for a 6th time and have to wait over a week for this to happen. All the while I have a non-working machine and a 6 month old baby giving us more and more dirty washing.
How do I go about getting a replacement machine or am I not entitled to one?
Help is appreciated.